Smile Communications (U) Ltd
Corporate Sales Manager
Deadline of this Job:
2nd January 2013
About this job
Our client Smile Communications (U) Ltd is bringing about an internet revolution to
Uganda with the introduction of its 4G LTE super fast, high quality and reliable
internet access services. Smile is the only ISP in Uganda and only the 3rd in Africa
offering 4G LTE and is looking for a number of highly experienced, talented and
committed individuals to join their team. Smile is an equal opportunity employer.
Reporting to: Head of Direct Sales Force
This role will be responsible for growing and maintaining relationships with
customers within the Smile corporate segment (typically more than 50 employees)
and achieving set sales and revenue targets for the assigned segment and
business sector(s). The Corporate Sales Manager will have overall responsibility
for selling and supporting Smile’s complete data product and service offering in
this segment and within the assigned business sector(s). Focusing on potential
and existing corporate customers, the Corporate Sales Manager’s most critical
interactions will be customer presentations and face-to-face meetings with key
influencers and decision makers in the target organisation.
Duties and Responsibilities:
Develop profitable and sustainable sales growth plans for the assigned
customer segment and business sector(s).
Customer identification and recruitment: aggressively grow sales volumes and
profitability within the assigned segment and business sector(s) through proactive
sales, understanding customer requirements/ needs and customer relationship
Effectively co-ordinate the activities of the resources assigned to ensure that
sales and revenue targets for the assigned segment business sector(s) are met.
Ensure that agreed sales targets and objectives are met by expanding market
awareness of Smile’s brand, products and services.
Register Smile customers onto the Smile network and install Smile routers,
dongles and/ or other equipment at the customer premises.
Attain intimate knowledge of the composition of the Smile market in the assigned
segment and business sector(s). Create and maintain an up-to-date database of
existing and potential customers within the assigned segment and business
sector(s) with the view expanding the Smile footprint within the assigned segment
and business sector(s).
Attain intimate knowledge of each corporate customer (accounts) in portfolio:
nature of business, critical business needs, trigger to decision to purchase Smile
services, key influencers within the organisation, decision maker, etc.
Update Smile’s corporate customer data base accordingly and make sure all
information related to corporate customers (accounts) in portfolio is accurate and
Be responsible for the safe keeping of cash received from sales until it has
been handed over to the Smile Cashier or bank in a Smile bank account.
Manage customer relations, attend to customer queries and continuously
measure customer satisfaction and take prompt corrective measures.
Review daily, weekly and monthly results and align activities and resources
Report on sales results and market conditions to the Head Direct Sales Force
and make appropriate recommendations.
Maintain in good condition all tools of trade (“equipment”) issued to you by
Smile and ensure that they are returned to Smile for safe keeping at the end of
Provide any other ad hoc duties assigned to you from time to time by the Head
Direct Sales Force or any other person appointed by the Company for this
Key Performance Indicators:
Achievement of customer recruitment (sales) and revenue targets for assigned
segment and business sector(s).
Organisation – sales plans, route plans, execution documentation, meeting
attendance and reporting.
Customer satisfaction and relationship management (retention and complaint
Conversion of prospects into paying customers.
Product knowledge/ awareness of assigned market segment and business
Compliance to Smile Sales and cash handling processes and procedures.
Degree in Business, Marketing, Sales other business related degree.
At least 5 years direct sales experience with at least 2 years at a supervisory
level or handling corporate/ high net worth accounts.
Experience in the same or similar role in an ISP or telecom services provider will
be of added advantage.
Skills and competencies:
Local market knowledge. Product specific knowledge will be an added
Successful tract record in meeting and/ or exceeding sales targets. Strong
aptitude and knowledge of Sales and Marketing Techniques.
Resource planning, organisation and time management skills.
Interpersonal and networking skills – demonstrated ability to develop, build and
maintain customer relationships.
Strong communication and presentation skills. Ability to present/ demonstrate
various solutions to customers.
Result oriented with a strong drive and determination to excel. Strong work
ethic, positive attitude and professional demeanour.
Able to work under highly demanding and challenging conditions.
Willing to go an extra mile to ensure customer expectations are met or
Team leadership and management skills.
Computer Literate and ability to understand numerical information.
Job application procedure
Please follow the instructions as stated below as failure to do so could lead to
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large
for our inbox.
4. Include the job title and/or reference number in the subject line of the email
address and send your application by email to firstname.lastname@example.org
5. Only successful candidates will be contacted. For all other inquiries please
contact our offices directly.
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