Jobs at:
Smile Communications (U) Ltd
Vacancy title:
IT Operations Manager
Deadline of this Job:
5th Feb 2013
Job details:
About this job
Our client Smile Communications (U) Ltd is bringing about an internet revolution to
Uganda with the introduction of its 4G LTE super fast, high quality and reliable
internet access services. Smile is the only ISP in Uganda and only the 3rd in Africa
offering 4G LTE and is looking for a number of highly experienced, talented and
committed individuals to join their team. Smile is an equal opportunity employer.
Reports to: Opco CTO
Job Summary:This role will be responsible for the smooth operation of the Smile
Information Technology Systems within the Uganda Operation. This covers all
systems utilised by Smiles’ staff (desktop computing environment, PABX and
associated applications) as well as the systems providing end user services on
Smiles commercial IP network (Voice, messaging, OSS/BSS).
Duties and responsibilities:
Taking ownership for the uptime and performance of Smile Uganda’s Voice,
Messaging and other end user services, and acting as the key interface for
internal business users into the information technology environment.
Supervising and working with the various support organisations (both external to
Smile as well as those provided within Smiles group structures) to ensure service
availability as per agreed SLAs.
Management and skills development of the IT Operations team to minimise any
disruptions to the service and maximise the capabilities of the local team to resolve
issues.
Liaison with the Research and Development Team to ensure that any IT system
tests/trials done to improve the Smile service are done in a safe environment and
with no disruptions to the service.
In the event of service outages, ensure service restoration and resolution within
agreed SLAs. Ensure the relevant reports and escalations are done and a lasting
solution developed within the shortest time possible.
Working closely with Smiles Network team to ensure smooth integration of the IT
Infrastructure and Services with the underlying IP networks.
Communicating and enforcing Smiles IT security policies and principals
Providing any other ad hoc duties assigned to you from time to time by the CTO
or any other person appointed by the Company for this purpose.
Key Performance Indicators:
·Service availability as per agreed KPIs/SLAs
Timely resolution of outages and other issues affecting the service within
agreed SLAs.
Team Capability development
Adherence to Smiles IT Service Management processes and policies
Minimum Requirements:
Degree in IT, Computer or Telecommunication related field
At least 7 years relevant experience with at least 3 years at
managerial/supervisory level.
Technical Competencies:
Database Knowledge (MySQL)
Experience in Java Based Technologies – J2EE
Experience in Unix/Linux Operating systems
Experience working with open source technologies would be an added
advantage
Person Specification:
Hands on approach. Ability and willingness to roll up sleeves and work on
trouble shooting issues
Strong Communication skills and ability to work with cross-functional teams
Good Analytical Skills - Strong troubleshooting and problem solving skills
Ability to work with, supervise and manage a team of IT professionals.
Job application procedure
Please follow the instructions as stated below as failure to do so could lead to
disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large
for our inbox.
4. Include the job title and/or reference number in the subject line of the email
address and send your application by email to smilejobs@nftconsult.com
5. Only successful candidates will be contacted. For all other inquiries please
contact our offices directly.
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