Vacancy title:
Head of Claims

Jobs at:
APA Insurance Uganda Ltd

Deadline of this Job:
30th June 2017

Duty Station:
Kampala, Uganda

Job details:
APA Insurance Uganda Ltd is one of the leading insurance company in Uganda market. We are seeking to recruit a result oriented individual to fill the above position. The successful candidate will work with senior management in planning and execution of efficient peiformance of the claimss department.

JOB SUMMARY
This position is responsible for managing claims within the set guidelines with an aim of mitigating losses and improving profitability. This involves timely resolution of contentious claims and management of stakeholder relationships.

RESPONSIBILITIES

• Reviewing and revising processes in the claims and legal departments for adherence to the customer charter and policies;
• Putting in place strategic initiatives to minimize claims and ensure profitability within defined ranges;
• Establishing reliable and adequate controls to manage claim processes and costs including recoveries);
• Reviewing of outstanding files regularly to ensure validity and adequacy of reserves;
• Monitoring and ensuring adherence to set SIAs (internal and external) and prescribed claims Turn Around Times;
• Managing stakeholder relationships as detailed in the manuals;
• Tracking claims activity through reports to arrest any adverse trends and advise management on underwriting and risk measures;
• Managing the facilitation of internal and external auditors/ actuaries to ensure complete and efficient audit process and follow up implementation of audit recommendations;
• Overall responsibility for managing all claims subject to any legal or court process in consultation with the legal Section;
• Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
• Developing department budget and business plans to achieve the set company targets;
•  Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
• Participating in company CSR and brand building activities in liaison with other departments;
• Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
• implementing interdepartmental SLA in liaison with other departmental heads;
• Participating in management meetings, projects and committees as assigned.

Qualifications

• Bachelor of commerce/insurance/law degree
• ACll qualifications
• Computer Literate
• Member of a relevant professional body
•  Ms Suites

Experience

Minimum of 10 years ‘experience in claims handling 3 of which must be at a Management level.

Skills and Competency Requirements

• Analytical and problem solving Skills
• Understanding of Claims management processes
• Communication Skills
• Interpersonal skills (listening skills, dispute resolution)
• Planning and organizing skills
• Risk Awareness
• Team leading skills
• Assertiveness

Job application procedure
If your career aspirations match these exciting opportunities, please write in confidence to the address here below on or before 30th June 2017

Enclose current curriculum vitae and apply to;

Head of Human Resources
APA Insurance Limited,
AHA TOWERS | 5TH FLOOR, LOURDEL ROAD- NAKASERO/ Kampala, Uganda
P.O. Box 7561/Kampala /Uganda
E-mail: recruitmentuganda@apainsurance.org
Only shortlisted candidates will be contacted.