Vacancy title:
Receptionist

Jobs at:
Yassat Gloria Hotel & Apartments

Deadline of this Job:
Open

Duty Station:
Kampala, Uganda

Job details:
Yassat Gloria Hotel & Apartments is a unique collection of rooms, suites and apartments with over 4,000 employees. Ideal for long- and short-term stays alike, the property features dining outlets, fitness and spa facilities, and meetings rooms. The four star Yassat Gloria Hotel & Apartments is a comfortable and convenient place to stay. Our family-friendly accommodation features all modern amenities needed for the perfect stay, whether visiting on business or for pleasure. With a dedicated 24-hour Concierge team on hand, you’re never be short of assistance.

Smart luxury is at the core of everything Yassat Gloria Hotel & Apartments does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself. If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Yassat Gloria Hotel & Apartments.

We are currently seeking for passionate and dynamic Receptionist who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
  
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
  
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
  
• Demonstrate a high level of customer service at all times.
  
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
  
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
  
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
  
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  
• Comply with hotel security, fire regulations and all heath and safety legislation.
  
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  
• Follow company brand standards.
  
• Assist other departments, as necessary.

Education, Qualifications, Knowledge & Experiences

• Previous experience in a customer-focused industry
  
• Positive attitude and good communication skills
  
• Commitment to delivering a high level of customer service
  
• Excellent grooming standards
  
• Ability to work on your own and as part of a team
  
• Competent level of IT proficiency
  
• Previous experience in cash handling

BENEFITS & ENTITLEMENTS:

• Competitive Tax-Free Basic Salary
  
• Accommodation
  
• Transportation
  
• Meals
  
• Uniforms
  
• Educational Assistance
  
• Medical & Life Insurance
  
• Airline Ticket & Annual Vacation Entitlement
  
• Yearly Bonus Scheme
  
• Gloria Employee Discount Scheme.

Job application procedure
Interested applicants should Send their CV/Resume via email to info@yassatgloria.org