Vacancy title:
IT Support Technician

Jobs at:
Infinity Computers & Communications

Deadline of this Job:
15th November 2017

Duty Station:
Kampala, Uganda

Job details:
Infinity Computers & Communications Company Ltd (I3C) is a Technology Enterprise with a footprint in Uganda and the wider East Africa Sub-Region. Our company's work spans over 15 years of experience in several African markets having previously traded as Computer Frontiers International LTD (CFI). Our core business is IT & Telecom.

Job Summary: The IT Support Technician will be responsible for finding and correcting software and hardware problems for our clients. He or she will need to have a wide knowledge of operating systems, networking, hardware and software, VOIP Telephony and should be able to troubleshoot and explain problems and offer solutions clearly to non-technical users.

Key Duties and Responsibilities:

• Fixing equipment, including printers and scanners (known as peripherals).
• Setting up new equipment and upgrading existing systems.
• Recording problems and their solutions for future reference.
• Training clients on new systems or software applications.
•  Installing and configuring computer hardware operating systems and applications.
•  Monitoring and maintaining computer systems and networks.
• Managing i3c and our clients’ Telephony Systems including configuration and set up of the same where need be.
•  Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
•  Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
•  Supporting the roll-out of new applications.
•  Setting up new users' accounts and profiles and dealing with password issues.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
•  Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment.
•  Testing and servicing equipment.

Qualifications, Skills and Experience:

• The applicants should hold at least a Bachelor’s Degree, Diploma or any other relevant certification in Engineering, IT, Computer Science, or any other related field.
• Thorough knowledge of operating systems, networking, hardware and software.
• Excellent problem-solving skills.
• Ability to explain problems and solutions clearly to non-technical users.
•  Ability to prioritize, work under pressure and meet deadlines.
• A patient and methodical approach.
• Ability to work alone or as part of a team.
•  Good Customer care skills and a strong team spirit.
•  Ability to multi task and keen on delivery timeline.
•  The incumbent should be proactive, organized, energetic and able to work under pressure with a positive attitude.
• Familiarity with VOIP Telephony, PBX set up and configuration of major open source VoIP applications, such as Asterisk, will be an added advantage.

Job application procedure
All suitably qualified and interested candidates should apply online, Click Here and also send their applications via mail to; jobs@i3c.co.ug