Summary
Date Posted: Friday, April 05 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
This role is accountable for effective and efficient claims negotiations and finalization of claims and for training and mentoring junior negotiators. Requires a high level of multi skilling and technical claims knowledge.
• Analyse claims and prepare appropriate response in line with with policies, procedures and standards.
• Follow standard procedure to assess and finalise claims in line with M&F standards - Update log , Update broker, Finalise on BPM and financial system
• Keep broker informed at all times in terms of progress of claim
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and provide reporting and analysis.
• Continuously strive to enhance and improve the claims processes.
• Identify and report on claims process issues.

Skills
Accountability, Business, Claims Negotiations, Customer Queries, Customer Satisfaction, Customer Service, Employee Relationships, Excellent organizational, planning and prioritizing skills, Financial Systems, Mentorship, Reporting and Analysis

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

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