Summary
Date Posted: Thursday, March 17, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
We are seeking an interested, committed and reliable competent IT Help Desk Technician to provide fast and valuable service in troubleshooting problems relating to hardware and software.
Reports to: IT Manager
Duty Station: MUJHU Offices at Mulago and Kawempe Hospital
Contract terms: One year (renewable)

Required qualifications and Profile:
• At a minimum, a Diploma in Computer Science, Information Technology or Business Computing with at least a Comptia A+ or Network+ or any other helpdesk technician certification.
• Proven experience as a help desk technician or other IT customer support role
• Tech-savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Responsibilities
The holder of this position will work under the direct supervision of the IT Manager and will be responsible for the following duties:
• Serve as the first point of contact for staff seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by affected staff
• Walk the staff through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update staff regarding status and information on their reported issues.
• Pass on any feedback or suggestions by staff to the appropriate internal team
• Identify and suggest possible improvements on IT policies and procedures
• Setup and support both physical and virtual meetings

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure
Applications with complete C. Vs, including 3 referees and their full addresses or contact Telephone numbers, copies of academic certificates and testimonials, should be hand-delivered to: MU-JHU Director Human Resources, through the reception on the first floor, MUJHU 1 Building or by email at hroffice@mujhu.org – not later than 24th March 2022 by 5.30 pm.
Only short-listed applicants will be contacted.

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