Summary
Date Posted: Thursday, May 04, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
The IT Support Officer provides technical support for core banking and alternative systems ensuring timely resolution of service desk tickets in addition, to running the daily end of day system processing.

Key Responsibilities include:
• Run daily EOD process and ensure system is ready for next days transactions
• Execute, review and verify daily backups for Core Banking and peripheral applications databases.
• Ensure backups are transferred to DR site and replication is at Sync.
• Perform user rights assignment and management
• Configure, install and manage the applications and databases.
• Provide first level and second level support for all applications and databases.
• Drive and manage the IT service desk ensuring that all reported service requests from branches and customers are resolved within the stipulated SLAs.
• Work with 3rd party vendors in delivering new solutions and change requests while ensuring that the business objectives are met.
• Support SITs and UAT activities for all change requests.
• Maintain and update standard operating procedures documents for all IT processes
• Proactively communicate to business and stakeholders on any service failures and expected resolution times
• Any other duties as assigned by the supervisor

Key Attributes
• Good understanding of bank policies & procedures
• Critical thinking and analysis
• Good report writing skills.
• Self-driven
• Problem solving skills & ability to innovate.
• Team Player
• Ability to communicate clearly.
• Ability to multi-task
• Good customer service
• Ability to observe expected turn-around times.

Requirements
• Bachelor’s degree in IT, Computer Science or Business Computing.
• At least 3-years in IT, Banking or related Experience.
• Sound Knowledge of Digital Banking Products will be added advantage.
• Hands-on experience on IT Applications, Core Banking Support, Infrastructure and IT Operations.
• Highly analytical in problem solving with the ability to apply original and innovative thinking.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Kindly send your cover letter and up to date CV to hr@eximbank-ug.com  with the subject : JOB APPLICATION: IT SUPPORT OFFICER by close of business, Thursday 11th May 2023.

EXIM Bank Uganda is an Equal Opportunity employer, while we thank all applicants for their interest, only shortlisted Candidates will be Contacted.



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