Summary
Date Posted: Friday, March 22 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
Reporting to the Lead, Technology, the Technical Support Analyst will be responsible for resolving technical issues faced by employees and support in the maintenance of the Foundation technology systems.

DUTIES & RESPONSIBILITIES:
• Drive end-to-end support for the Foundation technology tools by responding and resolving incoming support requests, diagnosing technical problems, performing updates / configuration changes, and escalating to other departments (as required).
• Monitor IT services to ensure consistent, reliable, and secure delivery and maintaining an error-log and user-reported issue list.
• Provide guidance and ongoing training for end-users on commonly encountered issues.
• Interface with local vendors as required, to help resolve technical issues.
• Onboard, monitor and offboard the Foundation staff personal IT equipment (e.g., facilitating training, user guideline compliance, equipment performance management, closing of accounts, etc.); drive scheduled equipment refreshes.
• Perform regular maintenance on network connected devices to ensure integrity of the network.
• Deliver a distinctive online user experience by supporting SaaS solutions including maintenance, troubleshooting issues and tech support.

EXPERIENCE AND QUALIFICATIONS:
• Bachelor’s degree or diploma and/or certificate in IT related fields.
• Minimum 5 years’ experience supporting end users, applications, and hardware.
• Practical hands-on experience on workstations, printers, cellphones, and audio-visual equipment.
• Possesses an intermediate level of network and infrastructure expertise coupled with a high ability to quickly learn new technologies.
• Exceptional analytic and troubleshooting skills for solving problems.
• Understands how emerging technologies and service providers can be utilized to improve existing systems and/or increase operational efficiency.
• A good understanding of the following Technologies: Windows, Office 365, Cloud environments, Azure Active Directory.

Added Advantages:
• Results driven and motivated by a sense of performance excellence and a sense of urgency; possesses a proactive and ‘self-starter’ mentality.
• Ability to travel internationally up to 10% of the time.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Proven excellence in verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures and to distil complex information and data into accessible conversation and written pieces.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• You have a commitment to Mastercard Foundation’s values and vision.


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

All candidates who meet the criteria outlined as above should submit their applications under the job vacancy “QSSU-MSF-TSA-TECHNICAL SUPPORT ANALYST”

Application Link:
https://qsourcingservtec.applytojob.com/apply/RFJ5kVjEer/QSSUMSFTSATECHNICAL-SUPPORT-ANALYST 

Note:
The deadline for applications is not later than 05:00 pm, Thursday, 4th April, 2024.
Only shortlisted applicants will be contacted.



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