Client Relations Officer job at EFC Uganda Ltd
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890 Days Ago
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Vacancy title:
Client Relations Officer

[ Type: FULL TIME , Industry: Nonprofit, and NGO , Category: Management ]

Jobs at:

EFC Uganda Ltd

Deadline of this Job:
22 October 2021  

Duty Station:
Within Uganda , Kampala , East Africa

Summary
Date Posted: Tuesday, October 19, 2021 , Base Salary: Not Disclosed


JOB DETAILS:
Position: Client Relations Officer
Location: Kampala

Job Summary
To ensure that EFC Uganda Limited (MDI) is building and maintaining quality relationships with customers in order to build their confidence, trust and loyalty in the EFC Brand and to promote its products and services

Key Result Areas
Core Competencies
• Good customer service skills
• Attention to detail.
• Integrity and confidentiality
• Good communication and Interpersonal skills
• Time management skills
• Fluency in both spoken and written English
• Initiate the account opening process and submit for authorisation to the admin officer / branch manager
• Control and manage branch client traffic for efficient service delivery
• Supervise the hygiene and sanitation of the branch premises.
• Ensure adequate office supplies and store management for the branch.
• Promote, drive and enhance customer satisfaction in the branch
• Ensure appropriate registration, escalation, follow-up of customer feedback and resolution of complaints as prescribed in the Customer Complaint policies and procedures
• Ensure the EFC Customer Protection Principles and Customer Complaint process are prominently displayed in the respective premise
• Identify opportunities for potential up-sell and cross-sell and create value story specific to opportunity

• Qualifications
• A Bachelor’s degree from a recognised university.
• 1 year experience in a similar role in the banking industry

Work Hours: 8


Experience in Months: 12

Level of Education:
Bachelor Degree

 

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Job application procedure
DEADLINE: 22nd October 2021
All applications should be sent to:
recruitment@efcug.com.
Only shortlisted candidates will be contacted


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Job Info
Job Category: Administrative jobs in Uganda
Job Type: Full-time
Deadline of this Job: 22 October 2021
Duty Station: Kampala
Posted: 19-10-2021
No of Jobs: 1
Start Publishing: 19-10-2021
Stop Publishing (Put date of 2030): 19-10-2065
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