Summary
Date Posted: Tuesday, February 15, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Number of Opening(s): Six (06)
Reports to: Call Centre Supervisor
Department: Commercial
Uganda National Airlines Company Vision is to be a World-Class Airline exceeding customer expectations through high-quality service, global connectivity and commitment to excellence. Its Mission is to provide an air transport service that ranks amongst the best in safety, cost-effectiveness, punctuality, and comfort. Uganda National Airlines Company Limited (UNACL) now seeks to recruit competent persons with high integrity, dedication, and commitment levels.
Job Summary:
The Global Call Centre Agents will support the customer care and service function of Uganda Airlines.

Key Roles and Responsibilities
• Handling Customer inquiries via the call center and emails: Answering questions regarding dates, prices, and availability of flights.
• Issuing flight tickets using the computer reservations system,generating receipts for the passengers, and follow ­up with them in a timely manner.
• Resolve customer complaints in line with UR customer care guidelines to ensure they remain satisfied.
• Represent the Airline to its passengers and assist passengers—communication to customers and updating the customer database to enrich the Airline’s Database.
• In charge of customer inflow and queue management.
• Participate in marketing campaigns to create awareness of Uganda Airlines’ product offerings.
• Develop and implement higher Customer retention strategies
• Uphold the brand values of UR: Honesty, Integrity, Reliability, Professionalism, and Hospitality.
• Perform other duties as assigned by the supervisor

Qualifications, Skills, and Competencies
• Bachelor’s degree and IATA Certification.
• At least 3 years experience working in a Travel Agency.
• Demonstrable knowledge of working with Amadeus System.
• Knowledge of another international language is an added advantage.
• Ability to work under pressure in an evolving environment for extended hours.
• Experience in an air commercial cargo and logistics environment is an added advantage.
• Possession of basic numerical skills.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Application letters (pdf) complete with Curriculum Vitae giving two (2) referees and copies of academic and professional certificates should be submitted online at http://careers.ugandairlines.com/ 
The deadline for submission is 1st March 2022 by 5.00p.m
Only shortlisted candidates shall be contacted.

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