DHL Uganda is hiring a Transport and Inventory Controller – Customer Facing Specialist to manage Inventory and billing of customer sales in SAP. Transport Management, planning and on time delivery of customer products to the Key distributors. Key Contact for customer Sale team and Key Distributors (Customer service).

Key Responsibilities

• Responsible for Inventory and its accuracy in the customer system (SAP).
• Responsible for billing of customer sales in SAP and provide required billing updates and Reports.
• Responsible for transport planning and trucks Utilization working alongside the customer team based in South Africa.
• Transport Management that is, ensuring trucks availability (including sourcing) and timely delivery of customers goods to their various Key Distributors
• Responsible for Customer Interface and Communication regarding Order Placing, Order fulfillment and Delivery Schedules.
• Responsible for transport safety and drivers’ management.
• Own the financial performance of the transport P&L and ensuring quality of delivered services
• Responsible for Sales and on time delivery KPIs (CCFOT -Category A KPI, Dispatch and Number of cases loaded/ billed per day)
• Sales Risk management that is inform Customers in any event of OOS in the Orders placed to cater for top-up orders.
• Responsible for Customer Interface and Communication regarding Order Placing and Order fulfillment and Delivery Schedules.
• Responsible for Transport KPIs and Transport performance management

Qualifications & Experience

• Degree in Supply Chain Management or Transport and Logistic Management.
• Alteast 2 Year warehouse/logistics experience
• Inventory Management and WMS Experience

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
•  Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviors based on feedback.
• Takes personal responsibility for career and development.

Languages

English – verbal and written.

• Responsible for Inventory and its accuracy in the customer system (SAP).
• Responsible for billing of customer sales in SAP and provide required billing updates and Reports.
• Responsible for transport planning and trucks Utilization working alongside the customer team based in South Africa.
• Transport Management that is, ensuring trucks availability (including sourcing) and timely delivery of customers goods to their various Key Distributors
• Responsible for Customer Interface and Communication regarding Order Placing, Order fulfillment and Delivery Schedules.
• Responsible for transport safety and drivers’ management.
• Own the financial performance of the transport P&L and ensuring quality of delivered services
• Responsible for Sales and on time delivery KPIs (CCFOT -Category A KPI, Dispatch and Number of cases loaded/ billed per day)
• Sales Risk management that is inform Customers in any event of OOS in the Orders placed to cater for top-up orders.
• Responsible for Customer Interface and Communication regarding Order Placing and Order fulfillment and Delivery Schedules.
• Responsible for Transport KPIs and Transport performance management

• Degree in Supply Chain Management or Transport and Logistic Management.
• At least 2 Year warehouse/logistics experience
• Inventory Management and WMS Experience