Vacancy title:
IT Field Support Manager

Jobs at:
Living Goods

Deadline of this Job:
Open

Duty Station:
Kampala, Uganda

Job details:

Reports to: Technology & Innovation Manager

The Opportunity
Living Goods has developed and proven a cost effective, high-impact community health care model using a business-minded focus on innovation, paired with critical public health delivery and use of technology. To support our ambitions to grow nationally in Uganda, we seek a passionate IT professional with a strong-track record of driving IT projects and managing remote teams to join our IT team as the IT Field Support Manager.
This new role will be based in Kampala with frequent travel up country, and will lead our IT support to the field operations team and to the network of Community Health Promoters (CHPs). This exciting new role will ensure proper functioning and efficiency of all technology tools and assets used in the field. The IT Field Support Manager will lead the team responsible for implementation and support of game-changing innovations, mission critical mobile tools and branch infrastructure (both hardware and software).

Responsibilities:
• Field Management

• Supervise and manage the team of Regional Technology Officers, including performance, technical skills, and delivery of quality service to customers – branch teams and CHPs.
  
• Coordinate and conduct trainings related to IT (systems, application, new equipment) for field staff to have ongoing learning and development
  
• Establish and oversee a rapid response help desk system to ensure timely response to endemic and one-off issues with technology in the field

IT Assets Management:

• Ensure continuous proper functioning of all technology tools and assets used in the field especially LG Android CHP Application, Supervisor application, Branch hardware and software environments
  
• Manage all IT assets used in the field: Android phones, tablets, computers

• Other

• Manage departmental budget and track spending on equipment and staff
  
• Support the Technology and Innovation Manager with insights from the ground and potential product evolution
  
• Key liaison with MNOs and/or aggregator
  
• Innovate, test, and roll out solutions that keep Living Goods at the forefront of technological innovation.
  

Minimum Qualifications:

• 4 years+ of work experience in information technology with proven management of team
  
• Customer Care experience a plus
  
• Strong attention to Detail
  
• BSc in Computer Science, Information Technology, Electrical Engineering or related field
  
• Excellent oral and written communication skills
  
• Willingness to travel across the country for extended periods

Compensation
A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.

What is Living Goods?
Living Goods supports networks of ‘Avon-like’ micro-entrepreneurs who go door-to-door teaching families how to improve their health and wealth while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook stoves, and solar lights. Living Goods seeks nothing less than a disruptive reinvention of distribution in emerging markets, through networks of franchised micro-entrepreneurs who leverage Living Goods’ brand, buying power and mobile marketing tools to deliver vital products at accessible prices to the people who need them most. By combining the best practices from the worlds of micro-enterprise, franchising and public health, Living Goods is creating a fully sustainable system to improve the health, and wealth, of underserved communities.
Living Goods has been featured in The New York Times, NBC News, The Economist, and The Huffington Post. Check out these articles and more on our press page.

Life at Living Goods
Living Goods is aiming to make disruptive changes, dramatically improving the lives of underserved communities. We think big, but we operate small and nimble. At Living Goods, you will have the chance to use your creativity and work with your teammates to conceive and test new ideas every day. If you work well in a dynamic, highly collaborative culture, if you set high standards for yourself and your colleagues, if you know how to fail fast and learn fast, if you meet challenges with calm determination and a sense of humor, you will thrive at Living Goods. See www.livinggoods.org/principles.

Please note that only candidates meeting the minimum qualifications will be considered.

Job application procedure
To apply for this position please visit our career page http://bit.ly/2rwNKMQ
For more information about Living Goods, please visit: (http://www.livinggoods.org
Follow us @Living_Goods