Description

C-Care Uganda is hiring an Administrative Officer whose role involves receiving, registering, directing, and billing patients while providing exceptional customer service. The Administrative Officer is responsible for accurate patient information collection, insurance verification, billing processes, and maintaining positive patient interactions.

Job Details

1. Patient Registration

• Greet and welcome patients and visitors in a courteous and professional manner.
• Collect and accurately record patient information, including personal details, insurance data, and medical history.
• Ensure all required forms and documents are completed and signed by patients.
• Patient bookings.

2. Insurance Verification

• Verify patient insurance coverage and eligibility, including co-pays and deductibles.
• Communicate insurance-related information to patients and assist with inquiries.
• Collaborate with insurance providers to resolve any discrepancies or issues.

3. Billing and Payment Processing

• Generate and review patient bills, ensuring accuracy and completeness.
• Explain billing procedures and financial obligations to patients.
• Collaborate with the team and supervisor to resolve billing inquiries or disputes.
• Posting invoices and presenting them to clients.
• Presenting updated interim bills and invoices to clients.
• Sending invoices to insurance requiring pre-approvals.
• Closing visits in the system and submitting invoices to the vetting team.

4. Patient Relations

• Maintain a friendly, welcoming, and patient-centric atmosphere.
• Handle patient inquiries, complaints, or concerns in a professional and empathetic manner.
• Ensure patient confidentiality and privacy are strictly maintained.
• Capture and facilitate immediate resolution of patient complaints.
• Break down issues into urgent plans of action affecting patient satisfaction.
• Report service gaps to ensure interventions.
• Maintain working knowledge of the appointment system (clinic times, duration, computer systems, doctors’ rotas, and booking procedures).
• Manage switchboard/telephone operations professionally according to C-Care protocol.
• Ensure all patient interactions and confidential paperwork comply with C-Care information security protocols.

5. Patient Directing

• Direct patients to appropriate departments or healthcare professionals.
• Provide clear and concise directions within the facility to ensure smooth patient flow.
• Address any patient concerns or questions regarding their visit.

Requirements

• A bachelor’s degree in any business field.
• At least 1 year of experience working in a service industry

• Receiving, registering, directing, and billing patients
• Providing exceptional customer service
• Accurate patient information collection
• Insurance verification
• Billing processes
• Maintaining positive patient interactions
• Greet and welcome patients and visitors in a courteous and professional manner.
• Collect and accurately record patient information, including personal details, insurance data, and medical history.
• Ensure all required forms and documents are completed and signed by patients.
• Patient bookings.
• Verify patient insurance coverage and eligibility, including co-pays and deductibles.
• Communicate insurance-related information to patients and assist with inquiries.
• Collaborate with insurance providers to resolve any discrepancies or issues.
• Generate and review patient bills, ensuring accuracy and completeness.
• Explain billing procedures and financial obligations to patients.
• Collaborate with the team and supervisor to resolve billing inquiries or disputes.
• Posting invoices and presenting them to clients.
• Presenting updated interim bills and invoices to clients.
• Sending invoices to insurance requiring pre-approvals.
• Closing visits in the system and submitting invoices to the vetting team.
• Maintain a friendly, welcoming, and patient-centric atmosphere.
• Handle patient inquiries, complaints, or concerns in a professional and empathetic manner.
• Ensure patient confidentiality and privacy are strictly maintained.
• Capture and facilitate immediate resolution of patient complaints.
• Break down issues into urgent plans of action affecting patient satisfaction.
• Report service gaps to ensure interventions.
• Maintain working knowledge of the appointment system (clinic times, duration, computer systems, doctors’ rotas, and booking procedures).
• Manage switchboard/telephone operations professionally according to C-Care protocol.
• Ensure all patient interactions and confidential paperwork comply with C-Care information security protocols.
• Direct patients to appropriate departments or healthcare professionals.
• Provide clear and concise directions within the facility to ensure smooth patient flow.
• Address any patient concerns or questions regarding their visit.

• Customer service
• Patient registration
• Insurance verification
• Billing and payment processing
• Patient relations
• Patient directing
• Communication
• Empathy
• Problem-solving
• Confidentiality
• Working knowledge of appointment systems and computer systems
• Switchboard/telephone operations

• A bachelor’s degree in any business field.
• At least 1 year of experience working in a service industry