Vacancy title:
Application Support Officer (Re-advertised)

[Type: FULL_TIME, Industry: Finance, Category: Computer & IT]

Jobs at:
PostBank Uganda Limited

Deadline of this Job:
Friday, August 22 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Monday, August 18 2025, Base Salary: Not Disclosed

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JOB DETAILS:

• The job holder will be responsible for the proactive identification, isolation, and resolution of issues in the business applications space.
• The incumbent will ensure platforms' uptime and service availability, attend to customer trouble tickets escalated from front-end teams within SLA, and ensure efficient operations and maintenance of the business applications.

KEY RESPONSIBILITIES / KEY DELIVERABLES

• Monitor IT applications' uptime and performance through monitoring tools, alerts, dashboards, etc.
• Analyze and resolve application-related issues which have been escalated from the bank Level 2 support team during operations and maintain proper documentation/logs for the resolution provided.
• Coordinate with application vendor support in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
• Own all application-related calls, problems, and incidents assigned in the IT service desk system; carry out problem investigation and analysis, follow up with the respective teams, and update the status with issue resolution for closure.
• Schedule, plan and execute the installation and testing of new products, upgrades, patches, or improvement to the applications.
• Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the Information Technology team to develop detailed technical requirements and resulting specifications.
• Maintain banking systems performance by performing proactive system capacity and availability monitoring and analysis, performance tuning, troubleshooting network problems, and escalating problems to the vendor.

BUSINESS BEHAVIOURS

• Passion: Committed to excellence, delivering outstanding results and making a positive impact on our customers and stakeholders.
• Teamwork: Collaborates, mutual respect, and diverse perspectives, to achieve shared success and deliver greater value to the Bank.
• Integrity: Upholds honesty, transparency, and accountability, ensuring ethical practices in every action.
• Innovation: Embraces creativity and forward-thinking, continually seeking new solutions to enhance customer experience and drive business growth.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED

• A Bachelor's degree in IT, Computer Science, Business, Software Engineering, Electrical Engineering, Telecommunications Engineering, and related fields.
• Certification in an IT-related course is an added advantage.
• Practical training in IT-related short courses.
• A minimum of 2 years' experience in the IT department in a busy organization.
• Advanced knowledge in Unix/Linux operating systems
• In depth experience in SQL, and DBMs (Oracle, SQL Server, PostgreSQL, MySQL).
• In depth experience in Windows Operating systems
• Programming experience (Python, C#, PHP, JS, Java etc.).
• Ability to troubleshoot and solve user problems.
• Scripting knowledge.
• Knowledge on Finacle is an added advantage.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
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