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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

To achieve agreed sales targets in line with the business objectives through pro-active selling of Bank’s Insurance products.

The jobholder will be responsible for business development both with new and existing customers where they are expected to grow the respective Bancassurance book.

Job Description

Sales to Retail and Business Banking customers with operational rigor and compliance with KYC requirements: (90%)

• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bancassurance products to meet set sales targets.
• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
• Submit and check correctness of the completed application forms of different insurance products in line with Bank policies and requirements to line manager for review.
• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations

Customer Service (5) %

• Provide excellent timely customer service in line with Absa values and policies
• Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications

Technical Experience and Capability (5) %

• Pursue continued improvement in personal development by participating in learning and development trainings assigned
• Agree annual performance objectives with the line manager, including specific sales targets

Education and experience required

Minimum of second-class degree with relevant experience in a front-line banking sales/marketing/service environment.

At least a credit in Math and English subjects at O’ level

2 Principle passes at A ‘ level

Certificate of Proficiency (COP)

• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bancassurance products to meet set sales targets.
• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
• Submit and check correctness of the completed application forms of different insurance products in line with Bank policies and requirements to line manager for review.
• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations
• Provide excellent timely customer service in line with Absa values and policies
• Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications
• Pursue continued improvement in personal development by participating in learning and development trainings assigned
• Agree annual performance objectives with the line manager, including specific sales targets

• Sales
• Lead Generation
• Customer Service
• Relationship Building
• Operational Rigor
• KYC Compliance
• Anti-money Laundering Regulations
• Cross-selling

• Minimum of second-class degree with relevant experience in a front-line banking sales/marketing/service environment.
• At least a credit in Math and English subjects at O’ level
• 2 Principle passes at A ‘ level
• Certificate of Proficiency (COP)
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)