Job Summary:

To provide leadership and overall oversight in the execution of the set Branch targets as well as deliver exceptional branch business growth, customer service and profitability.

Key Responsibilities:

Financial Growth, sales growth, business development and profitability

• Formulate and implement sales plans for the branch aimed at increasing new business and sharing of wallets from existing clients.
• To develop and manage a business growth strategy for the branch taking into account the growth potential, competitor activity and the existing customer base.
• Collaborate and coordinate the development and implementation of sales initiatives with Service Delivery Managers, Asset Finance, Treasury, Corporate, and Direct Sales Teams, to maximize on cross-selling opportunities.
• In conjunction with the Head of Financial Institutions and Products Development team, conduct product reviews and product development through constant feedback from the market.
• Harness existing and create new competencies to achieve competitive advantage.
• Continuously conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.

Customer Service

• Ensures service meets expected CBU standards and branch reports/returns are filed on time.
• Develop a strong customer relationship management system aimed at customer retention and maximizing every relationship.
• Contribute to the branch business targets through strict TAT observance and high-level service delivery standards.
• Coordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.

Operations Management and Compliance

• Ensure that the Bank’s Policies and procedures are adhered to at all times when handling different products
• Ensure branch performance reports are timely & accurate
• Ensure adherence to all KYC & AML processes with regards to new business and proper documentation is in place
• Ensure compliance with operations risk requirements to avoid losses arising from operational lapses
• Ensure all relevant returns are submitted on a timely basis
• Ensure all fees and commissions due to the bank are collected.
• Ensure that the branch achieves a minimum ‘Satisfactory’ audit rating through prompt closure of all audit exceptions sighted.
• Work with the Head of Operations for all aspects of risk/controls including monitoring and evaluating audit and inspection reports and initiating issue closure actions where necessary.

Leadership

• Develop a high-performing and motivated team committed to achieving success.
• Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes.
• Provide leadership to the assigned team by constantly offering training and guidance on the business expectations.
• To develop and maintain an open communication channel with immediate subordinates and support staff to foster teamwork and facilitate the change processes.
• Support and drive training interventions to address performance/development gaps

Education.

• A Bachelor’s degree
• Professional qualification in Banking i.e. MBA as added advantage

Experience.

• At least 5 years experience in a similar role in a Banking Industry

Skills and competencies.

• Leadership
• Selling skills
• Interpersonal, relationship management and networking skills
• Team player
• Planning and organizational capabilities with attention to detail

• Formulate and implement sales plans for the branch aimed at increasing new business and sharing of wallets from existing clients.
• To develop and manage a business growth strategy for the branch taking into account the growth potential, competitor activity and the existing customer base.
• Collaborate and coordinate the development and implementation of sales initiatives with Service Delivery Managers, Asset Finance, Treasury, Corporate, and Direct Sales Teams, to maximize on cross-selling opportunities.
• In conjunction with the Head of Financial Institutions and Products Development team, conduct product reviews and product development through constant feedback from the market.
• Harness existing and create new competencies to achieve competitive advantage.
• Continuously conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.
• Ensures service meets expected CBU standards and branch reports/returns are filed on time.
• Develop a strong customer relationship management system aimed at customer retention and maximizing every relationship.
• Contribute to the branch business targets through strict TAT observance and high-level service delivery standards.
• Coordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.
• Ensure that the Bank’s Policies and procedures are adhered to at all times when handling different products
• Ensure branch performance reports are timely & accurate
• Ensure adherence to all KYC & AML processes with regards to new business and proper documentation is in place
• Ensure compliance with operations risk requirements to avoid losses arising from operational lapses
• Ensure all relevant returns are submitted on a timely basis
• Ensure all fees and commissions due to the bank are collected.
• Ensure that the branch achieves a minimum ‘Satisfactory’ audit rating through prompt closure of all audit exceptions sighted.
• Work with the Head of Operations for all aspects of risk/controls including monitoring and evaluating audit and inspection reports and initiating issue closure actions where necessary.
• Develop a high-performing and motivated team committed to achieving success.
• Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes.
• Provide leadership to the assigned team by constantly offering training and guidance on the business expectations.
• To develop and maintain an open communication channel with immediate subordinates and support staff to foster teamwork and facilitate the change processes.
• Support and drive training interventions to address performance/development gaps

• Leadership
• Selling skills
• Interpersonal, relationship management and networking skills
• Team player
• Planning and organizational capabilities with attention to detail

• A Bachelor’s degree
• Professional qualification in Banking i.e. MBA as added advantage