JOB PURPOSE

To drive business growth by identifying new business opportunities, developing strategic partnerships, managing key customer relationships, and achieving revenue and profitability targets.

KEY OBJECTIVES

Key Performance Objectives of the job. Main tasks that you do to achieve the outputs Success measures of the job How will you know if you have done it well?

BUSINESS DEVELOPMENT

• Identify and pursue new business opportunities.
• Develop and implement country-specific growth strategies.
• Build a strong sales pipeline.
• Generate qualified leads and convert them into business.

Number of new clients acquired

Market share growth

Selling our Managed Saas Platform Communication Gateway, Software development services, payments solutions & AWS Cloud managed services

Developing relationships with Large Enterprise customers, Telecom operators, Banks and Micro-Finance Institutions

Identifying tender & EOI opportunities and managing bid submissions.

Working with technical teams to develop customer solutions.

Managing strategic vendor relationships.

Understanding the technology landscape in your region.

SALES REVENUE & GROWTH

• Achieve monthly, quarterly and annual revenue targets.
• Prepare proposals, quotations and commercial presentations.
• Negotiate contracts and close deals.
• Upsell and cross-sell existing services

Revenue achieved versus target

Value of contracts signed

Sales pipeline value

DEVELOP AND MAINTAIN A MARKETING STRATEGY THAT SUPPORTS DELIVERY OF MONTHLY SALES

• Develop and / or review and implement a marketing strategy that grows MTech products and services.
• Generate the demand (pull) while the sales function satisfies the supply (Push).
• Implement approved marketing plans based on market conditions, strategy and return on investment.
• Identify gaps within the market that offer opportunities for the Company to maximize on profit.

5% market share growth in each product / service of Mtech Ltd.

Short term versus long term objectives. (continuously).

PRODUCTS AND SERVICES LAUNCH, TESTING AND BUSINESS DEVELOPMENT

• Research and evaluate products and services opportunities, demand for potential products and services and customer needs and insights.
• % increase in revenue as a result of product pitching.
• Propose acceptable projected revenue streams.
• Evidence of these activities conducted.
• 20% increase on revenue generated year to year.
• Increased team contribution and participation by championing two projects per year.
• 100% commission issued from profit/revenue generated.

CUSTOMER RELATIONSHIP MANAGEMENT

• Manage and build business relationship between Mtech Ltd (both internal and external stakeholders)
• Cordial relationships.
• Derived benefits from these relationships.
• Develop and maintain relationships with key clients.
• Conduct regular customer visits.
• Ensure high customer satisfaction and retention.
• Resolve customer concerns promptly.

Timely responses to queries.

Steady revenue generation.

Mtech’s presence in all business sectors in your region.

Increased client referrals from the bi-annual surveys.

Number of client visits per month

COMPETITOR ANALYSIS & MARKET INTELLIGENCE

• Study market changes and monitor and analyse top 10 competitor activities to advise management on their direct and indirect impact on Mtech products and services.
• Monitor competitors and market trends.
• Identify emerging opportunities.
• Recommend new products or services based on customer needs.
• Provide regular market reports.

Competitor analysis report and recommendations to the Management.

WEEKLY/ MONTHLY/ HALF YEAR AND ANNUAL REPORTING

• Developing and submitting/ sharing actual information and timely reports on a weekly, monthly and annual basis on sales and marketing activities, products & service performance.
• Readily available reports
• Tallying data reports as compared to revenue generated.

QMS & ISMS RESPONSIBILITY

• Ensure compliance to all QMS anD ISMS requirements including Mtech QMS & ISMS requirements and Standards.
• Support and aid in the implementation and continual improvement of the QMS and ISMS
• Departmental Procedures adhered to
• Knowledge of Mtech’s QMS & ISMS requirements.

MINIMUM QUALIFICATIONS REQUIRED BY THE POSITION:

• Bachelor’s Degree in a business-related field.
• Three (3) years’ experience in a similar position.

TECHNICAL/OPERATIONAL COMPETENCIES

• In-depth understanding of business processes and principles.
• Understanding of sales and marketing fundamentals.
• Understanding of Marketing trends
• Basic financial skills
• Communication skills
• Data analysis & reporting skills
• Team player
• Accountability
• Selling Managed SaaS solutions, Bespoke Software Solutions, AWS Cloud Solutions & Software Development & Outsourcing services
• Developing relationships with large Enterprise customers, Telecom operators, Banks & Micro-Finance Institutions
• Identifying tender opportunities and managing bid submissions.
• Working with technical teams to develop customer solutions.
• Managing strategic vendor relationships.
• Understanding the technology landscape in your region

• Identify and pursue new business opportunities.
• Develop and implement country-specific growth strategies.
• Build a strong sales pipeline.
• Generate qualified leads and convert them into business.
• Achieve monthly, quarterly and annual revenue targets.
• Prepare proposals, quotations and commercial presentations.
• Negotiate contracts and close deals.
• Upsell and cross-sell existing services
• Develop and / or review and implement a marketing strategy that grows MTech products and services.
• Generate the demand (pull) while the sales function satisfies the supply (Push).
• Implement approved marketing plans based on market conditions, strategy and return on investment.
• Identify gaps within the market that offer opportunities for the Company to maximize on profit.
• Research and evaluate products and services opportunities, demand for potential products and services and customer needs and insights.
• Propose acceptable projected revenue streams.
• Manage and build business relationship between Mtech Ltd (both internal and external stakeholders)
• Develop and maintain relationships with key clients.
• Conduct regular customer visits.
• Ensure high customer satisfaction and retention.
• Resolve customer concerns promptly.
• Study market changes and monitor and analyse top 10 competitor activities to advise management on their direct and indirect impact on Mtech products and services.
• Monitor competitors and market trends.
• Identify emerging opportunities.
• Recommend new products or services based on customer needs.
• Provide regular market reports.
• Developing and submitting/ sharing actual information and timely reports on a weekly, monthly and annual basis on sales and marketing activities, products & service performance.
• Ensure compliance to all QMS anD ISMS requirements including Mtech QMS & ISMS requirements and Standards.
• Support and aid in the implementation and continual improvement of the QMS and ISMS

• In-depth understanding of business processes and principles.
• Understanding of sales and marketing fundamentals.
• Understanding of Marketing trends
• Basic financial skills
• Communication skills
• Data analysis & reporting skills
• Team player
• Accountability
• Selling Managed SaaS solutions, Bespoke Software Solutions, AWS Cloud Solutions & Software Development & Outsourcing services
• Developing relationships with large Enterprise customers, Telecom operators, Banks & Micro-Finance Institutions
• Identifying tender opportunities and managing bid submissions.
• Working with technical teams to develop customer solutions.
• Managing strategic vendor relationships.
• Understanding the technology landscape in your region

• Bachelor’s Degree in a business-related field.
• Three (3) years’ experience in a similar position.