Business Development Officer
2026-08-04T13:25:30+00:00
CIC Insurance Group PLC
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https://www.greatugandajobs.com/jobs/
FULL_TIME
Jinja, Mbale, Gulu
Uganda
00256
Uganda
Insurance
Sales & Retail, Business Operations, Advertising & Marketing
2026-08-10T17:00:00+00:00
8
About Us
CIC Insurance Group is a leading insurance and financial services organization with over five decades of experience supporting individuals, families, cooperatives, SMEs, and corporates to achieve financial security.
The Group offers a diversified portfolio spanning general insurance, life assurance, microinsurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and is listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to clients, regulators, partners, and communities. CIC is committed to innovation, digital transformation, and prudent risk management to deliver sustainable value across its markets.
About the Role
Reporting to the General Manager – Business Development, the Business Development Officer will drive business growth for both Life and General through new business acquisition, relationship management, and delivery of customer-centric insurance solutions. The role is responsible for achieving premium growth, retention, and portfolio quality targets while ensuring compliance with company policies and regulatory requirements. The incumbent will also oversee branch operations, maintain high service standards, and support the development of distribution channels to achieve sustainable business growth.
PRIMARY RESPONSIBILITIES:
Revenue generation and growth in all business lines
- Develop and implement effective strategies and initiatives to generate revenue at the branch.
- To formulate and implement pipelines management systems and ensure their control and periodic reviews
- Increase quotation conversion rates through targeted sales strategies and follow-ups that are tracked weekly
- Ensure 85% renewal retention rate for all business lines by maintaining customer loyalty through service improvements
- Onboard new Intermediaries to grow business
- Open up new markets to drive business growth, develop strategic partnerships, and expand distribution channels in the region to increase revenue and market share.
- Ensure prudent underwriting and proactive claims oversight to sustain acceptable loss ratios in line with company standards.
- Enhance Product portfolio diversification through cross-selling and upselling
- Raise the company’s profile and enhance its visibility by positioning it strategically within the region for a bigger market share.
- Strategic lobbying and negotiation for tender businesses
- Lead branch-level market intelligence gathering and coordinate competitive quotation inputs to support timely and well-informed underwriting decisions for tenders and non-tender business.
- Support marketers in the presentations and other logistics to deliver business.
Salesforce effectiveness
- Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
- Ensure bi-weekly morning huddles and pipeline management discussions for all producers in the branch
- Ensure product training to financial advisors, Marketing Executives, Unit leaders, wealth advisors and underwriters
- Inculcate a high performing culture to the branch sales teams through mentoring and guidance
- Performance review and strategy meeting with producers to monitor progress
Market Intelligence & Business Support
- Continuously monitor market trends, competitor activities, and customer needs to identify growth opportunities.
- Provide market intelligence and actionable insights to support business acquisition, strategic planning, and decision-making.
- Contribute to the development and enhancement of products and solutions that meet evolving market needs.
- Support product launches, marketing campaigns, and brand visibility initiatives in collaboration with relevant teams.
- Prepare periodic business performance reports and management updates on key growth indicators.
- Support the development of branch targets, budgets, and strategic plans aligned to organizational objectives.
- Coordinate market activations and promotional activities to drive business growth and market presence.
- Ensure efficient utilization and management of branch and company resources.
Stakeholder Engagement & Customer Service
- Build and maintain strong relationships with clients, intermediaries, and key stakeholders.
- Recruit, train, and support intermediaries to drive business growth and service excellence.
- Conduct regular client and intermediary engagements, visits, and training sessions.
- Represent the Company at industry, community, and partner events to enhance brand visibility.
- Identify and recommend strategic partnerships, sponsorships, and business opportunities.
- Address customer and intermediary queries promptly and ensure high service standards.
- Promote customer satisfaction, retention, and long-term business relationships.
Compliance, Reporting & Governance
- Ensure full compliance with regulatory requirements, internal policies, and governance frameworks in all business activities.
- Maintain accurate and up-to-date records of sales activities, client engagements, and pipeline data.
- Prepare timely and insightful reports on sales performance, pipeline health, renewals, and market developments.
- Support internal audits, compliance reviews, and regulatory engagements through accurate documentation and clear reporting.
Who We’re Looking For
Academic & Professional Qualifications
- Bachelor’s degree in Insurance, Business Administration, Marketing, or a related discipline.
- Professional insurance qualification such as ACII, CII, Diploma in Insurance
Experience
- Minimum of 3 years’ experience
Key Competencies
- Strong sales and business development skills
- Excellent customer service orientation
- Ability to build and maintain strong relationships
- Clear communication and presentation skills
- Good insurance product knowledge
- Analytical and reporting ability
- Strong compliance and risk awareness
- Good planning and time management
- Adaptability and resilience in a dynamic environment
- Teamwork and collaboration
Our Values
CIC Insurance Group is guided by the following core values:
- Trust & Integrity: We keep our word
- Human-Centred Innovation: We pioneer solutions that transform lives
- Resourceful Collaboration: We achieve the impossible together
- Inclusive Impact: We create prosperity for every community
- Velocity & Excellence: We deliver exceptional results with momentum
- Enduring Cooperative Spirit: We anchor our heritage while building the future
Why Join Us
This role offers a unique opportunity to drive growth within a fast‑expanding insurance business.
As a Business Development Officer, you will drive business growth for both Life and General, expand the customer base, and strengthen relationships with clients, intermediaries, and strategic partners. You will be responsible for achieving premium, revenue, and profitability targets through effective sales management, business development initiatives, and exceptional customer service. Working closely with branch teams and key stakeholders, you will identify growth opportunities, drive customer retention, and expand market presence. You will also oversee branch operations, ensure compliance, maintain high service standards, and support the development of strong distribution channels to achieve sustainable business growth.
* Develop and implement effective strategies and initiatives to generate revenue at the branch. * To formulate and implement pipelines management systems and ensure their control and periodic reviews * Increase quotation conversion rates through targeted sales strategies and follow-ups that are tracked weekly * Ensure 85% renewal retention rate for all business lines by maintaining customer loyalty through service improvements * Onboard new Intermediaries to grow business * Open up new markets to drive business growth, develop strategic partnerships, and expand distribution channels in the region to increase revenue and market share. * Ensure prudent underwriting and proactive claims oversight to sustain acceptable loss ratios in line with company standards. * Enhance Product portfolio diversification through cross-selling and upselling * Raise the company’s profile and enhance its visibility by positioning it strategically within the region for a bigger market share. * Strategic lobbying and negotiation for tender businesses * Lead branch-level market intelligence gathering and coordinate competitive quotation inputs to support timely and well-informed underwriting decisions for tenders and non-tender business. * Support marketers in the presentations and other logistics to deliver business. * Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives * Ensure bi-weekly morning huddles and pipeline management discussions for all producers in the branch * Ensure product training to financial advisors, Marketing Executives, Unit leaders, wealth advisors and underwriters * Inculcate a high performing culture to the branch sales teams through mentoring and guidance * Performance review and strategy meeting with producers to monitor progress * Continuously monitor market trends, competitor activities, and customer needs to identify growth opportunities. * Provide market intelligence and actionable insights to support business acquisition, strategic planning, and decision-making. * Contribute to the development and enhancement of products and solutions that meet evolving market needs. * Support product launches, marketing campaigns, and brand visibility initiatives in collaboration with relevant teams. * Prepare periodic business performance reports and management updates on key growth indicators. * Support the development of branch targets, budgets, and strategic plans aligned to organizational objectives. * Coordinate market activations and promotional activities to drive business growth and market presence. * Ensure efficient utilization and management of branch and company resources. * Build and maintain strong relationships with clients, intermediaries, and key stakeholders. * Recruit, train, and support intermediaries to drive business growth and service excellence. * Conduct regular client and intermediary engagements, visits, and training sessions. * Represent the Company at industry, community, and partner events to enhance brand visibility. * Identify and recommend strategic partnerships, sponsorships, and business opportunities. * Address customer and intermediary queries promptly and ensure high service standards. * Promote customer satisfaction, retention, and long-term business relationships. * Ensure full compliance with regulatory requirements, internal policies, and governance frameworks in all business activities. * Maintain accurate and up-to-date records of sales activities, client engagements, and pipeline data. * Prepare timely and insightful reports on sales performance, pipeline health, renewals, and market developments. * Support internal audits, compliance reviews, and regulatory engagements through accurate documentation and clear reporting.
* Strong sales and business development skills * Excellent customer service orientation * Ability to build and maintain strong relationships * Clear communication and presentation skills * Good insurance product knowledge * Analytical and reporting ability * Strong compliance and risk awareness * Good planning and time management * Adaptability and resilience in a dynamic environment * Teamwork and collaboration
* Bachelor’s degree in Insurance, Business Administration, Marketing, or a related discipline. * Professional insurance qualification such as ACII, CII, Diploma in Insurance
JOB-6a71e84a1ca5e
Vacancy title:
Business Development Officer
[Type: FULL_TIME, Industry: Insurance, Category: Sales & Retail, Business Operations, Advertising & Marketing]
Jobs at:
CIC Insurance Group PLC
Deadline of this Job:
Monday, August 10 2026
Duty Station:
Jinja, Mbale, Gulu | Uganda
Summary
Date Posted: Tuesday, August 4 2026, Base Salary: Not Disclosed
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JOB DETAILS:
About Us
CIC Insurance Group is a leading insurance and financial services organization with over five decades of experience supporting individuals, families, cooperatives, SMEs, and corporates to achieve financial security.
The Group offers a diversified portfolio spanning general insurance, life assurance, microinsurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and is listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to clients, regulators, partners, and communities. CIC is committed to innovation, digital transformation, and prudent risk management to deliver sustainable value across its markets.
About the Role
Reporting to the General Manager – Business Development, the Business Development Officer will drive business growth for both Life and General through new business acquisition, relationship management, and delivery of customer-centric insurance solutions. The role is responsible for achieving premium growth, retention, and portfolio quality targets while ensuring compliance with company policies and regulatory requirements. The incumbent will also oversee branch operations, maintain high service standards, and support the development of distribution channels to achieve sustainable business growth.
PRIMARY RESPONSIBILITIES:
Revenue generation and growth in all business lines
- Develop and implement effective strategies and initiatives to generate revenue at the branch.
- To formulate and implement pipelines management systems and ensure their control and periodic reviews
- Increase quotation conversion rates through targeted sales strategies and follow-ups that are tracked weekly
- Ensure 85% renewal retention rate for all business lines by maintaining customer loyalty through service improvements
- Onboard new Intermediaries to grow business
- Open up new markets to drive business growth, develop strategic partnerships, and expand distribution channels in the region to increase revenue and market share.
- Ensure prudent underwriting and proactive claims oversight to sustain acceptable loss ratios in line with company standards.
- Enhance Product portfolio diversification through cross-selling and upselling
- Raise the company’s profile and enhance its visibility by positioning it strategically within the region for a bigger market share.
- Strategic lobbying and negotiation for tender businesses
- Lead branch-level market intelligence gathering and coordinate competitive quotation inputs to support timely and well-informed underwriting decisions for tenders and non-tender business.
- Support marketers in the presentations and other logistics to deliver business.
Salesforce effectiveness
- Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
- Ensure bi-weekly morning huddles and pipeline management discussions for all producers in the branch
- Ensure product training to financial advisors, Marketing Executives, Unit leaders, wealth advisors and underwriters
- Inculcate a high performing culture to the branch sales teams through mentoring and guidance
- Performance review and strategy meeting with producers to monitor progress
Market Intelligence & Business Support
- Continuously monitor market trends, competitor activities, and customer needs to identify growth opportunities.
- Provide market intelligence and actionable insights to support business acquisition, strategic planning, and decision-making.
- Contribute to the development and enhancement of products and solutions that meet evolving market needs.
- Support product launches, marketing campaigns, and brand visibility initiatives in collaboration with relevant teams.
- Prepare periodic business performance reports and management updates on key growth indicators.
- Support the development of branch targets, budgets, and strategic plans aligned to organizational objectives.
- Coordinate market activations and promotional activities to drive business growth and market presence.
- Ensure efficient utilization and management of branch and company resources.
Stakeholder Engagement & Customer Service
- Build and maintain strong relationships with clients, intermediaries, and key stakeholders.
- Recruit, train, and support intermediaries to drive business growth and service excellence.
- Conduct regular client and intermediary engagements, visits, and training sessions.
- Represent the Company at industry, community, and partner events to enhance brand visibility.
- Identify and recommend strategic partnerships, sponsorships, and business opportunities.
- Address customer and intermediary queries promptly and ensure high service standards.
- Promote customer satisfaction, retention, and long-term business relationships.
Compliance, Reporting & Governance
- Ensure full compliance with regulatory requirements, internal policies, and governance frameworks in all business activities.
- Maintain accurate and up-to-date records of sales activities, client engagements, and pipeline data.
- Prepare timely and insightful reports on sales performance, pipeline health, renewals, and market developments.
- Support internal audits, compliance reviews, and regulatory engagements through accurate documentation and clear reporting.
Who We’re Looking For
Academic & Professional Qualifications
- Bachelor’s degree in Insurance, Business Administration, Marketing, or a related discipline.
- Professional insurance qualification such as ACII, CII, Diploma in Insurance
Experience
- Minimum of 3 years’ experience
Key Competencies
- Strong sales and business development skills
- Excellent customer service orientation
- Ability to build and maintain strong relationships
- Clear communication and presentation skills
- Good insurance product knowledge
- Analytical and reporting ability
- Strong compliance and risk awareness
- Good planning and time management
- Adaptability and resilience in a dynamic environment
- Teamwork and collaboration
Our Values
CIC Insurance Group is guided by the following core values:
- Trust & Integrity: We keep our word
- Human-Centred Innovation: We pioneer solutions that transform lives
- Resourceful Collaboration: We achieve the impossible together
- Inclusive Impact: We create prosperity for every community
- Velocity & Excellence: We deliver exceptional results with momentum
- Enduring Cooperative Spirit: We anchor our heritage while building the future
Why Join Us
This role offers a unique opportunity to drive growth within a fast‑expanding insurance business.
As a Business Development Officer, you will drive business growth for both Life and General, expand the customer base, and strengthen relationships with clients, intermediaries, and strategic partners. You will be responsible for achieving premium, revenue, and profitability targets through effective sales management, business development initiatives, and exceptional customer service. Working closely with branch teams and key stakeholders, you will identify growth opportunities, drive customer retention, and expand market presence. You will also oversee branch operations, ensure compliance, maintain high service standards, and support the development of strong distribution channels to achieve sustainable business growth.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position and area applied for.
Please note only short-listed candidates will be contacted. If you do not hear from us by 30th August 2026 consider your application unsuccessful.
N/B: This job advert is open to both internal and external candidates.
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