Vacancy title:
Call Center Agent

[Type: FULL_TIME, Industry: Investment, Category: Customer Service]

Jobs at:
Vaal

Deadline of this Job:
Tuesday, June 10 2025

Duty Station:
Kampala | Kampala | Uganda

Summary
Date Posted: Tuesday, May 27 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Key Responsibilities:

• Call Management: Handle inbound/outbound calls (follow-ups, cold calls) using predefined scripts.
• Front Desk Support: Greet visitors, manage inquiries/complaints, and maintain a tidy reception area.
• Customer Service: Resolve issues via phone/email, upsell products, and route calls to appropriate departments.
• CRM Operations: Update customer records, log call details, and generate reports.
• Marketing Support: Attend events to capture leads and assist the marketing team.

Skills & Requirements:

• Communication: Fluent in English (and local languages if required).
• Tech Proficiency: Experience with CRM systems and basic office tools (Excel, email).
• Multitasking: Ability to manage calls, front desk, and data entry simultaneously.
• Problem-Solving: Aptitude for researching solutions to customer inquiries.

Work Hours: 8

Experience: No Requirements

Level of Education: bachelor degree

Job application procedure
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