Collections Strategy Manager
2025-07-16T06:22:10+00:00
Absa Bank
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https://www.absa.co.ug/personal/
FULL_TIME
Hannington 2
Kampala
00256
Uganda
Banking
Management
2025-07-23T17:00:00+00:00
Uganda
8
Job Description
Stake holder Engagement / Management – 50%
- Liaise with the relevant risk management stakeholders in order to identify and manage the objectives of collection strategies to drive risk management;
- Liaise with the relevant collection operations stakeholders to manage strategy execution and success;
- Liaise with the relevant compliance and regulatory bodies to ensure adherence legislation and policies
- Manage and set expectations for the outsource collections model
- Manage strategy by reporting on benefit or impact of these changes to the business
- Liaise with the CVM capability team to ensure that the strategy is correctly implemented and that the timelines are within acceptable standards
Strategy Development & Implementation – 30%
Strategy
- Develop data driven collection strategies within the Retail Customer Value Management (CVM) team;
- Develop detailed strategies that address the entire collection life-cycle;
- Develop several alternative campaign strategies based on an analysis of the data and seasonal/point in time scenarios that will affect portfolio performance
Innovation / New Capabilities
- Identify new collection opportunities to enhance collection strategies i.e. payment capability, reminders, engagement, channels;
- Seek better ways of reporting and changing collection strategies
Implementation
- Drive implementation of strategies using decision capability (Triad or ASAP)
- Have a good understanding of the collections environment where strategies will be executed
Data Analytics – 20%
Data
- Consolidate the data in a logical manner such that it is analytically ready for Statistical Analysis Software (SAS)
- Identify any data anomalies or trends and investigate possible causes
- Identify external data sources that can enhance internal performance view and support strategies
Measurement
- Produce detailed periodic reports that will track strategies against agreed Risk measurement performance metrics (performance, success and industry);
- Participate in defining operational metrics to measure efficiency to defined Collection strategies;
Technical skills / Competencies
- A Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or equivalent NQF level 6 or higher qualification
- 3 years’ experience is required, in data analysis utilizing a standard statistical package such as SAS,SQL
- 1 year experience in SAS Advanced programming for statistical analysis and manipulation of very large data sets
- Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years)
- Intermediate skills in Structured Query Language ( SQL)
- Analytical and numerate
- Communication and presentation skills
- Inter-personal skills
Knowledge, Expertise and Experience
- SAS Programming
- Problem Solving
- A strong understanding of key credit risk metrics
- Communication - verbal & written
- Microsoft Office
- Project Management experience
- User Acceptance Testing required
Competencies:
- Deciding and initiating action
- Relating and networking
- Persuading and influencing
- Applying expertise and technology
- Analysing
- Planning and organizing
- Adapting and responding to change
- Entrepreneurial and commercial thinking
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
Stake holder Engagement / Management – 50% Liaise with the relevant risk management stakeholders in order to identify and manage the objectives of collection strategies to drive risk management; Liaise with the relevant collection operations stakeholders to manage strategy execution and success; Liaise with the relevant compliance and regulatory bodies to ensure adherence legislation and policies Manage and set expectations for the outsource collections model Manage strategy by reporting on benefit or impact of these changes to the business Liaise with the CVM capability team to ensure that the strategy is correctly implemented and that the timelines are within acceptable standards Strategy Development & Implementation – 30% Strategy Develop data driven collection strategies within the Retail Customer Value Management (CVM) team; Develop detailed strategies that address the entire collection life-cycle; Develop several alternative campaign strategies based on an analysis of the data and seasonal/point in time scenarios that will affect portfolio performance Innovation / New Capabilities Identify new collection opportunities to enhance collection strategies i.e. payment capability, reminders, engagement, channels; Seek better ways of reporting and changing collection strategies Implementation Drive implementation of strategies using decision capability (Triad or ASAP) Have a good understanding of the collections environment where strategies will be executed Data Analytics – 20% Data Consolidate the data in a logical manner such that it is analytically ready for Statistical Analysis Software (SAS) Identify any data anomalies or trends and investigate possible causes Identify external data sources that can enhance internal performance view and support strategies Measurement Produce detailed periodic reports that will track strategies against agreed Risk measurement performance metrics (performance, success and industry); Participate in defining operational metrics to measure efficiency to defined Collection strategies;
A Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or equivalent NQF level 6 or higher qualification 3 years’ experience is required, in data analysis utilizing a standard statistical package such as SAS,SQL 1 year experience in SAS Advanced programming for statistical analysis and manipulation of very large data sets Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years) Intermediate skills in Structured Query Language ( SQL) Analytical and numerate Communication and presentation skills Inter-personal skills
JOB-687745126aa52
Vacancy title:
Collections Strategy Manager
[Type: FULL_TIME, Industry: Banking, Category: Management]
Jobs at:
Absa Bank
Deadline of this Job:
Wednesday, July 23 2025
Duty Station:
Hannington 2 | Kampala | Uganda
Summary
Date Posted: Wednesday, July 16 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Description
Stake holder Engagement / Management – 50%
- Liaise with the relevant risk management stakeholders in order to identify and manage the objectives of collection strategies to drive risk management;
- Liaise with the relevant collection operations stakeholders to manage strategy execution and success;
- Liaise with the relevant compliance and regulatory bodies to ensure adherence legislation and policies
- Manage and set expectations for the outsource collections model
- Manage strategy by reporting on benefit or impact of these changes to the business
- Liaise with the CVM capability team to ensure that the strategy is correctly implemented and that the timelines are within acceptable standards
Strategy Development & Implementation – 30%
Strategy
- Develop data driven collection strategies within the Retail Customer Value Management (CVM) team;
- Develop detailed strategies that address the entire collection life-cycle;
- Develop several alternative campaign strategies based on an analysis of the data and seasonal/point in time scenarios that will affect portfolio performance
Innovation / New Capabilities
- Identify new collection opportunities to enhance collection strategies i.e. payment capability, reminders, engagement, channels;
- Seek better ways of reporting and changing collection strategies
Implementation
- Drive implementation of strategies using decision capability (Triad or ASAP)
- Have a good understanding of the collections environment where strategies will be executed
Data Analytics – 20%
Data
- Consolidate the data in a logical manner such that it is analytically ready for Statistical Analysis Software (SAS)
- Identify any data anomalies or trends and investigate possible causes
- Identify external data sources that can enhance internal performance view and support strategies
Measurement
- Produce detailed periodic reports that will track strategies against agreed Risk measurement performance metrics (performance, success and industry);
- Participate in defining operational metrics to measure efficiency to defined Collection strategies;
Technical skills / Competencies
- A Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or equivalent NQF level 6 or higher qualification
- 3 years’ experience is required, in data analysis utilizing a standard statistical package such as SAS,SQL
- 1 year experience in SAS Advanced programming for statistical analysis and manipulation of very large data sets
- Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years)
- Intermediate skills in Structured Query Language ( SQL)
- Analytical and numerate
- Communication and presentation skills
- Inter-personal skills
Knowledge, Expertise and Experience
- SAS Programming
- Problem Solving
- A strong understanding of key credit risk metrics
- Communication - verbal & written
- Microsoft Office
- Project Management experience
- User Acceptance Testing required
Competencies:
- Deciding and initiating action
- Relating and networking
- Persuading and influencing
- Applying expertise and technology
- Analysing
- Planning and organizing
- Adapting and responding to change
- Entrepreneurial and commercial thinking
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
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