The overall job purpose:Recovering civil servant loans through loan booking, payments, and continuous follow-up of non-performing accounts via calls and payroll resubmissions to ensure efficient collections and good customer service.

Key duties/responsibilities:

• Enforce the implementation of the Delinquency Escalation Process on every delinquent account.
• Effect loans on payroll by following up with the branches on data capture and availability of all necessary documents to support the process.
• Collect and submit deduction schedules on a monthly basis to enable reconciliation and posting of payments in a timely manner.
• Identify accounts that have not received a payment and cause for the payment to be made by the vote or customer.
• Identify accounts that are due for re-issuing and cause for the same.
• Identify accounts that are deceased and claim the balances from the Insurance company within 30 days.
• Monitor all the active accounts through manual counterchecking with the physical schedules to ensure that all disbursed loans receive a receipt to improve on performance and attain the departmental set objective on collection efficiency.
• Monitor and follow up on Non-Performing Loans to confirm reasons for non-performance from the employer and influence management decision making.
• Prepare and ensure all feedback from the employer is captured in the system for future reference and analysis reports preparation.

Required Qualifications and Work Experience:

• Degree in a relevant field.
• Excellent Computer knowledge.
• Excellent numerical and analytical skills.
• Excellent interpersonal and communication skills.

• Enforce the implementation of the Delinquency Escalation Process on every delinquent account.
• Effect loans on payroll by following up with the branches on data capture and availability of all necessary documents to support the process.
• Collect and submit deduction schedules on a monthly basis to enable reconciliation and posting of payments in a timely manner.
• Identify accounts that have not received a payment and cause for the payment to be made by the vote or customer.
• Identify accounts that are due for re-issuing and cause for the same.
• Identify accounts that are deceased and claim the balances from the Insurance company within 30 days.
• Monitor all the active accounts through manual counterchecking with the physical schedules to ensure that all disbursed loans receive a receipt to improve on performance and attain the departmental set objective on collection efficiency.
• Monitor and follow up on Non-Performing Loans to confirm reasons for non-performance from the employer and influence management decision making.
• Prepare and ensure all feedback from the employer is captured in the system for future reference and analysis reports preparation.

• Excellent Computer knowledge
• Excellent numerical and analytical skills
• Excellent interpersonal and communication skills

• Degree in a relevant field