About the Function:

Finance at Diageo is about more than the numbers, it’s about shaping the decisions behind them.

From guiding investment to unlocking growth, this team plays a critical role in how we perform today and how we plan for tomorrow. You’ll work with data, insight and digital tools to influence strategy and help drive a business that operates at global scale.

It’s a fast-moving environment where no two days are the same, and where you’ll be supported to build your skills, grow your career and make a real impact.

About The Role

The role is key in providing insights to the business regarding distributor trading and manage Risks, it will also ensure all rebates are accurately processed, Customers accounts are fully reconciled and Provide data analytics to users from time to time as may be required.

The Role entails working closely with the Commercial team, External stakeholders.

Dimensions

Financial

UBL has an ambition to be a $330m NSV and $96m OP business by F30

Market/Role Complexity

Liaison with Sales department, Logistics, Marketing, Finance departments and DBSC teams in all locations to ensure efficient and timely service delivery in all the UBL rebates and trade investments activities.

Being a Key contact person by the Distributors and Banks regarding Distributor statements and financing.

Leadership Responsibilities

Get along with the DBSC Order creation team, Credit Control and Customer Service Teams to ensure customer issue resolution is done on a time

Act as a market requester for customer/credit master data, new customer set up and credit limit changes to DBSC.

Adhere to the development of Best Practice Credit Management and Customer Service

Co-ordinator of market and DBSC on order processing: free issue credit and debit note management.

Ensure that all CARM controls are fully functioning and there is a tenacious focus on controls checklist for OTC and drive a proper control environment across the department

Document processes and procedures involved in OTC together with controls to observe.

Maintain a customer complain log and an issue resolution tracker to ensure all customer complaints are resolved in a timely manner.

Active monitoring of the credit limits in SAP i.e. total debts against marked limits any balance above the credit limit should have approvals.

Ensure confirmation of renewed bank guarantees and that all originals are in the custody of legal. Manage the Bank Guarantee re-call process in the event of account closure,

Supervising the debit & credit notes summary issued on a given month by running a report in SAP.

Network with internal and external stakeholders in the area of customer service and elevate our position in the customer survey on this basis.

Prepare monthly free issue and cut off report

Analyzing the empties in distributor accounts versus the physical empties at the depot to identify the gap and partner with commercial team to sort out distributor capitalization issues.

Purpose of Role

To maximise Uganda Breweries LTD (UBL) sales by managing the order cycle processes (free issue, credit note and debit notes generation, and promotional credit notes.

This role will Influence the business to drive sales and deliver their volume agenda through ensuring there is no credit exposure on expiring bank guarantees, renewal is done on time to avoid disruption in supply, and credit limits for customers are updated on a timely basis to ensure there is headroom for loading.

This role will enable the Customer Service dimensions by creating a holistic and seamless interaction for UBL Customers with a primary focus on Customer issue resolution and perceived service enhancement.

Maintenance of OTC-DBSC master data forms and facilitating the creation of new accounts and marking of credit limits in SAP.

Roles And Responsibilities

Timely analysis of debtors reports and ensure the commercial team has all insights required to made decisions

Ensure all Distributor accounts are reconciled on time with all updates on all non-resolved items

Rebates Management: Liaise with Customer marketing, Commercial Finance for customer rebates and trade spends and complete orders upload file with 100% accuracy to ABSC.

Ensure all payments are well received and reported in the customer accounts rightly

Ensure all system changes regard to master data is up to date and reflective of the customers details.

Adherence to all CARM controls in the processing centre continually looks for process improvement: to drive customer satisfaction and raise service efficiency.

The job holder may be taught by his/her immediate superior to perform all tasks directly or indirectly related, additional or supplementary to the scope of duties defined in this role profile

Qualifications

Experience / skills required:

• Provide insights to the business regarding distributor trading and manage Risks.
• Ensure all rebates are accurately processed.
• Ensure Customers accounts are fully reconciled.
• Provide data analytics to users as may be required.
• Work closely with the Commercial team and External stakeholders.
• Liaise with Sales, Logistics, Marketing, Finance departments and DBSC teams.
• Act as a contact person for Distributors and Banks regarding Distributor statements and financing.
• Ensure customer issue resolution is done on time.
• Act as a market requester for customer/credit master data, new customer set up and credit limit changes to DBSC.
• Adhere to the development of Best Practice Credit Management and Customer Service.
• Coordinate market and DBSC on order processing: free issue credit and debit note management.
• Ensure all CARM controls are fully functioning and drive a proper control environment.
• Document processes and procedures involved in OTC together with controls to observe.
• Maintain a customer complain log and an issue resolution tracker.
• Monitor credit limits in SAP.
• Ensure confirmation of renewed bank guarantees and manage the Bank Guarantee re-call process.
• Supervise the debit & credit notes summary issued on a given month.
• Network with internal and external stakeholders in customer service.
• Prepare monthly free issue and cut off report.
• Analyze empties in distributor accounts versus physical empties at the depot.
• Manage the order cycle processes (free issue, credit note and debit notes generation, and promotional credit notes).
• Ensure no credit exposure on expiring bank guarantees and timely renewal.
• Ensure credit limits for customers are updated on a timely basis.
• Facilitate the creation of new accounts and marking of credit limits in SAP.
• Timely analysis of debtors reports.
• Ensure all Distributor accounts are reconciled on time.
• Liaise with Customer marketing and Commercial Finance for customer rebates and trade spends.
• Complete orders upload file with 100% accuracy to ABSC.
• Ensure all payments are well received and reported in the customer accounts rightly.
• Ensure all system changes regard to master data is up to date.
• Adhere to all CARM controls in the processing centre.
• Continually look for process improvement.

• Analytical skills
• Interpretive skills
• Decision-making skills
• Sound IT knowledge (Outlook, Excel, Word, PowerPoint)
• Working knowledge in accounting package-SAP
• Good communication skill
• Ability to take commercial insights and translate into the Organisation & People Agenda.
• Proven ability to facilitate, persuade, influence and build credibility with all levels and all functions.

• University or college degree in Finance or Business-related field a Must
• Professional Accounting qualification desirable
• Minimum of 3 years post qualification experience with proven integrity.