Background information about the job or company (e.g., role context, company overview)

Human Capital Business Solutions Ltd is a Boutique HR Advisory Firm that specializes in strategic HR Consulting, Talent Acquisition & Development, Risk Management and Business Process Outsourced Services with our Headquarters based in Uganda and Country Office in Tanzania.

On behalf of Uganda Baati, we are looking for competent and experienced Customer Care Executives to be based in Rukungiri, Lira, Fort-Portal, Gulu and Kamuli

Reports To:

Showroom Supervisor

Duty Station:

Rukungiri, Lira, Fort-Portal, Gulu and Kamuli.

Job Summary:

The Customer Service Executive is responsible for attending to walk-in customers, educating and promoting products, and closing sales within the showroom. The role focuses on delivering excellent customer service, achieving sales targets, maintaining showroom standards, and supporting overall business growth

Main Duties and Responsibilities

1. Sales & Customer Service

• To attend to and respond to incoming customer enquiries whether through phone, or over the counter.
• To convert all potential prospects from walk-in customers to sales.
• Receive sales orders from customers, confirm payment status and log in for production and delivery.
• To generate daily footfall/Sales reports and share them with Supervisors.
• To receive, record and forward customer complaints to management for corrective and preventive actions.
• Organize product delivery and order fulfilment activities such as taking orders, giving pricing information, determining appropriate time delivery, routes and rates, etc.
• Address problems such as damages, shortages and non-conformance to specifications with relevant departments.
• Develop, grow and manage the roof installers scheme (Fundi program).
• Keep customers informed on status of their orders and availability of material thereby liaising with production and supply chain teams on timelines to achieve OTIF.
• Prepare loading slips; ensure all documentation is in order for loading, invoicing until the vehicle is out of the premises.

2. Showroom Management

• Ensure products are well displayed, clean, and properly arranged.
• Maintain showroom cleanliness and an attractive presentation at all times.
• Monitor stock levels and report low or fast-moving items.
• Conduct stock-taking and inventory control to ensure stock integrity.
• Ensure strict adherence to the sales procedure and processes

Qualifications, Experience, and Skills

Qualifications or requirements (e.g., education, skills)

• A Bachelor’s Degree or Diploma from a recognized government institution.
• Computer literacy in Microsoft Office and statistical data packages.
• Proficiency in local languages within the business area (Runyakitara, Luo/Langi, Luo/Acholi, Lusoga)
• Strong communication and negotiation skills.
• Customer orientation and ability to adapt and respond to all customers.
• Ability to work under pressure and meet sales targets.
• Positive attitude
• Fast paced and prompt
• Achievement oriented
• Energetic and enthusiastic
• Honesty and integrity

Experience needed

• A minimum of 3 years’ experience in building/construction sector or relevant experience gained in any commercial area or customer facing role.
• Demonstrated passion for sales & customer service.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Female Candidates are encouraged to apply.

• To attend to and respond to incoming customer enquiries whether through phone, or over the counter.
• To convert all potential prospects from walk-in customers to sales.
• Receive sales orders from customers, confirm payment status and log in for production and delivery.
• To generate daily footfall/Sales reports and share them with Supervisors.
• To receive, record and forward customer complaints to management for corrective and preventive actions.
• Organize product delivery and order fulfilment activities such as taking orders, giving pricing information, determining appropriate time delivery, routes and rates, etc.
• Address problems such as damages, shortages and non-conformance to specifications with relevant departments.
• Develop, grow and manage the roof installers scheme (Fundi program).
• Keep customers informed on status of their orders and availability of material thereby liaising with production and supply chain teams on timelines to achieve OTIF.
• Prepare loading slips; ensure all documentation is in order for loading, invoicing until the vehicle is out of the premises.
• Ensure products are well displayed, clean, and properly arranged.
• Maintain showroom cleanliness and an attractive presentation at all times.
• Monitor stock levels and report low or fast-moving items.
• Conduct stock-taking and inventory control to ensure stock integrity.
• Ensure strict adherence to the sales procedure and processes

• Computer literacy in Microsoft Office and statistical data packages.
• Proficiency in local languages within the business area (Runyakitara, Luo/Langi, Luo/Acholi, Lusoga)
• Strong communication and negotiation skills.
• Customer orientation and ability to adapt and respond to all customers.
• Ability to work under pressure and meet sales targets.
• Positive attitude
• Fast paced and prompt
• Achievement oriented
• Energetic and enthusiastic
• Honesty and integrity
• Demonstrated passion for sales & customer service.

• A Bachelor’s Degree or Diploma from a recognized government institution.