Customer Service Associate
2025-05-15T13:09:21+00:00
EBC
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_4385/logo/EBC%20Advisory%20Consulting%20Outsourcing.png
https://welcometoebc.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Consulting
Customer Service
2025-05-22T17:00:00+00:00
Uganda
8
Job purpose:
The Customer Service Associate serves as the frontline point of contact between the company and its clients. The role is responsible for delivering timely, helpful, and accurate responses to client inquiries, providing after-sales support, assisting with product information, and ensuring every customer interaction reflects the professionalism and integrity of the brand. This role requires strict adherence to confidentiality and data privacy standards, as well as up-to-date knowledge of the company's products and services. Strong sales skills are also essential to support cross-selling and up-selling opportunities
Specific Skills
- Response speed and customer satisfaction.
- Knowledge of consumer electronics and tech gadgets is preferred.
- Accuracy in product communication and client guidance.
- Professionalism and adherence to company communication tone.
- Compliance with confidentiality, privacy, and reporting standards.
Responsible For
- Respond promptly to customer inquiries via phone, WhatsApp, social media, and in person.
- Guide clients through the order process, product availability, delivery timelines, and payment confirmations.
- Resolve customer complaints efficiently and professionally, escalating to the Operations Manager where necessary.
- Offer post-sale support, including feedback handling, returns, and product concerns
- Maintain updated and accurate knowledge of all products sold
- Communicate product features, compatibility, usage, and warranty information to clients.
- Use sales techniques to upsell product options, add-ons, or bundles where applicable.
- Cross-sell complementary products during client interactions.
- Coordinate with the Billing Specialist and Inventory team to confirm product availability and facilitate order.
- Ensure all client personal and transaction data is handled confidentially and never shared outside authority
- Maintain a daily log of inquiries, sales made, client feedback, and lost sales.
- Sign and uphold company confidentiality and data protection policies.
Educational Requirements
- Bachelor's degree in Customer Care, Sales, Business, Marketing, or a related field.
- Minimum 1-2 years in a customer-facing role, preferably in retail, tech, or e-commerce environments.
Respond promptly to customer inquiries via phone, WhatsApp, social media, and in person. Guide clients through the order process, product availability, delivery timelines, and payment confirmations. Resolve customer complaints efficiently and professionally, escalating to the Operations Manager where necessary. Offer post-sale support, including feedback handling, returns, and product concerns Maintain updated and accurate knowledge of all products sold Communicate product features, compatibility, usage, and warranty information to clients. Use sales techniques to upsell product options, add-ons, or bundles where applicable. Cross-sell complementary products during client interactions. Coordinate with the Billing Specialist and Inventory team to confirm product availability and facilitate order. Ensure all client personal and transaction data is handled confidentially and never shared outside authori Maintain a daily log of inquiries, sales made, client feedback, and lost sales. Sign and uphold company confidentiality and data protection policies.
Response speed and customer satisfaction. Knowledge of consumer electronics and tech gadgets is preferred. Accuracy in product communication and client guidance. Professionalism and adherence to company communication tone. Compliance with confidentiality, privacy, and reporting standards
Bachelor's degree in Customer Care, Sales, Business, Marketing, or a related field. Minimum 1-2 years in a customer-facing role, preferably in retail, tech, or e-commerce environments.
JOB-6825e78155920
Vacancy title:
Customer Service Associate
[Type: FULL_TIME, Industry: Consulting, Category: Customer Service]
Jobs at:
EBC
Deadline of this Job:
Thursday, May 22 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Thursday, May 15 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job purpose:
The Customer Service Associate serves as the frontline point of contact between the company and its clients. The role is responsible for delivering timely, helpful, and accurate responses to client inquiries, providing after-sales support, assisting with product information, and ensuring every customer interaction reflects the professionalism and integrity of the brand. This role requires strict adherence to confidentiality and data privacy standards, as well as up-to-date knowledge of the company's products and services. Strong sales skills are also essential to support cross-selling and up-selling opportunities
Specific Skills
- Response speed and customer satisfaction.
- Knowledge of consumer electronics and tech gadgets is preferred.
- Accuracy in product communication and client guidance.
- Professionalism and adherence to company communication tone.
- Compliance with confidentiality, privacy, and reporting standards.
Responsible For
- Respond promptly to customer inquiries via phone, WhatsApp, social media, and in person.
- Guide clients through the order process, product availability, delivery timelines, and payment confirmations.
- Resolve customer complaints efficiently and professionally, escalating to the Operations Manager where necessary.
- Offer post-sale support, including feedback handling, returns, and product concerns
- Maintain updated and accurate knowledge of all products sold
- Communicate product features, compatibility, usage, and warranty information to clients.
- Use sales techniques to upsell product options, add-ons, or bundles where applicable.
- Cross-sell complementary products during client interactions.
- Coordinate with the Billing Specialist and Inventory team to confirm product availability and facilitate order.
- Ensure all client personal and transaction data is handled confidentially and never shared outside authority
- Maintain a daily log of inquiries, sales made, client feedback, and lost sales.
- Sign and uphold company confidentiality and data protection policies.
Educational Requirements
- Bachelor's degree in Customer Care, Sales, Business, Marketing, or a related field.
- Minimum 1-2 years in a customer-facing role, preferably in retail, tech, or e-commerce environments.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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