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Vacancy title:
Customer Support & Dispatch Coordinator
[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Transportation & Logistics]
Jobs at:
Simba Innovative
Deadline of this Job:
Thursday, May 15 2025
Duty Station:
Ntinda | Kampala | Uganda
Summary
Date Posted: Wednesday, May 7 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Position: Customer Support & Dispatch Coordinator
Location: Ntinda (Office-Based)
Type: Full-Time
Are you calm under pressure and passionate about customer satisfaction? Delivery App is looking for a Support & Dispatch Coordinator to ensure smooth order processing and happy customers.
What You’ll Do:
• Monitor orders in real-time, dispatch deliveries, and communicate with riders.
• Respond to customer queries, complaints, and order issues via chat or phone.
• Escalate problems quickly and ensure fast resolution.
• Keep track of SLAs and ensure operational targets are met.
Ideal Candidate:
• Experience in customer service or dispatch is a big plus.
• Good typing and communication skills.
• Organized, responsive, and a problem-solver.
Work Hours: 8
Experience in Months: 12
Level of Education: high school
Job application procedure
Interested in applying for this job? Click here to submit your application now.
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