Summary
Date Posted: Thursday, June 08 2023, Base Salary: Not Disclosed

JOB DETAILS:
Key responsibilities
• To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s immediate and future needs. To implement ISO standards and procedures at all times.
• To ensure that the clients are seen on a regular basis within the call cycle. These calls are to cover general issues as well as updates on DHL services. New business potential is also to be investigated at all existing clients.
• All new business accounts opened and all existing accounts must have a full power base identification.
• It is the responsibility of the FSE to source, plan and obtain new business in the territory.
• The FSE has to analyse weekly and monthly figures and demonstrate a clear and solid understanding of the figures coming out of the territory at all times. These figures are to be kept on record in the service centre at all times.
• The responsibility of verbal and written communication is an essential role for the FSE. Verbal communication of a high standard must be a conducted at all times to customers. Written communication in the form of proposals and letters has to be of high standard. The FSE also has to have the ability to conduct a formal presentation to customers as well as management and staff of DHL.
• The FSE has to demonstrate total commitment to Customer Care in everything that they do in within their jobs.
• To ensure that KPI's are met on a daily basis and are used as a measurement tool to access personal performance.
• To assist the Service Centre Manager and Operations Manager when applicable with functions outside of the job description to ensure that the Service Centre runs effectively and efficiently according to Network Standards.

Nature and Scope
1. Reporting relationship – the Field Sales Executive reports directly to the Commercial Manager.
2. Contact
• Internal : Sales Executives, Departmental Heads, Station managers and coordinators
• External Current and prospective customers

Minimum Requirements
• 3 years previous experience in field sales
• Drive to achieve
• Ability to communicate & interact effectively at all levels
• Computer literacy Excel, Word & Power Point
• Excellent communication skills (written & oral)
• Proven negotiation skills
• Good business writing skills
• Valid driver’s license without endorsement
• We are looking forward to your application.



Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
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