Job Summary
The Finance/Admin Assistant is an entry-level, multi-functional role responsible for supporting the company’s financial management, administrative operations, customer service, and digital marketing activities. Working directly with the Director, the role ensures smooth daily operations and contributes to business growth in a fast-paced startup environment.

Responsibilities or duties

1. Financial Management & Bookkeeping (30%)

• Maintain accurate financial records and daily transaction entries
• Prepare quotations, invoices, and track payments (accounts receivable)
• Process supplier payments and maintain payment records
• Reconcile bank statements and manage petty cash
• Monitor cash flow and project budgets
• Prepare monthly financial reports (cash flow, variance analysis)
• Maintain organized financial documentation for audits and tax purposes

2. Administrative & Operational Support (20%)

• Serve as first point of contact for client inquiries
• Schedule meetings, site visits, and project activities
• Prepare quotations, contracts, and project documentation
• Coordinate procurement (supplier sourcing, ordering, delivery tracking)
• Maintain supplier and customer databases
• Manage office supplies, logistics, and filing systems
• Support internal coordination activities

3. Social Media & Digital Marketing (40%)

• Manage company social media platforms with consistent content
• Design simple marketing visuals and schedule posts
• Respond to online inquiries and convert leads
• Monitor social media performance and analytics
• Update website and support email marketing campaigns
• Research market trends and competitor activity

4. Customer Service & Relationship Management (10%)

• Provide professional and timely customer support
• Handle complaints and coordinate issue resolution
• Follow up with clients post-service and manage feedback
• Coordinate service requests, warranties, and maintenance schedules
• Maintain strong relationships with clients and suppliers

Qualifications or requirements

Education

• Diploma or Bachelor's degree in Business Administration, Finance, Accounting, Marketing, or related field
• Professional certifications (CPA, bookkeeping, digital marketing) are an added advantage

Experience needed

Experience

• 1-2 years in admin, finance, or customer service roles
• Experience in startups or small businesses is an advantage
• Social media management experience is a plus

Key Skills

• Strong Excel and Microsoft Office skills
• Knowledge of accounting software
• Social media management and basic graphic design
• Organization, multitasking, and attention to detail
• Strong communication and customer service skills
• Tech-savvy, proactive, and adaptable

Performance Expectations

• Accurate financial records and timely invoicing
• Effective follow-up on payments
• Prompt customer response (within 2 hours)
• Consistent social media activity (4-5 posts weekly)
• Organized documentation and efficient coordination
• Strong contribution to smooth project execution

Work Environment & Growth

• Office-based role in Kampala (Lukuli Road) with occasional field visits
• Fast-paced startup with diverse responsibilities
• Offers strong career growth into roles such as Finance Manager, Operations Manager, or Marketing Manager within 12-24 months depending on performance

Overall Purpose

This role serves as the operational backbone of the company, combining finance, administration, and marketing to support business efficiency, customer satisfaction, and growth.

• Maintain accurate financial records and daily transaction entries
• Prepare quotations, invoices, and track payments (accounts receivable)
• Process supplier payments and maintain payment records
• Reconcile bank statements and manage petty cash
• Monitor cash flow and project budgets
• Prepare monthly financial reports (cash flow, variance analysis)
• Maintain organized financial documentation for audits and tax purposes
• Serve as first point of contact for client inquiries
• Schedule meetings, site visits, and project activities
• Prepare quotations, contracts, and project documentation
• Coordinate procurement (supplier sourcing, ordering, delivery tracking)
• Maintain supplier and customer databases
• Manage office supplies, logistics, and filing systems
• Support internal coordination activities
• Manage company social media platforms with consistent content
• Design simple marketing visuals and schedule posts
• Respond to online inquiries and convert leads
• Monitor social media performance and analytics
• Update website and support email marketing campaigns
• Research market trends and competitor activity
• Provide professional and timely customer support
• Handle complaints and coordinate issue resolution
• Follow up with clients post-service and manage feedback
• Coordinate service requests, warranties, and maintenance schedules
• Maintain strong relationships with clients and suppliers

• Strong Excel and Microsoft Office skills
• Knowledge of accounting software
• Social media management and basic graphic design
• Organization, multitasking, and attention to detail
• Strong communication and customer service skills
• Tech-savvy, proactive, and adaptable

• Diploma or Bachelor's degree in Business Administration, Finance, Accounting, Marketing, or related field
• Professional certifications (CPA, bookkeeping, digital marketing) are an added advantage
• 1-2 years in admin, finance, or customer service roles
• Experience in startups or small businesses is an advantage
• Social media management experience is a plus