Vacancy title:
Front Office Manager

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management,Customer Service,Restaurant & Hospitality,Business Operations,Entertainment & Travel]

Jobs at:
Pearl of Africa Hotel

Deadline of this Job:
Wednesday, February 4 2026

Duty Station:
kampala | Kampala

Summary
Date Posted: Monday, January 5 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Role Overview

The Front Office Manager ensures seamless guest arrival and departure experiences while leading front desk and guest relations teams.

Key Responsibilities

• Oversee front desk, concierge, reservations, and guest relations
• Maintain 5-star service standards at all guest touchpoints
• Train, supervise, and evaluate front office staff
• Handle guest feedback, complaints, and VIP arrangements

Qualifications & Experience

• Bachelor's degree in Hospitality Management
• Minimum 5 years' experience in front office operations, including supervisory roles

Core Competencies

• Guest service excellence
• Team leadership
• Problem resolution
• Communication skills

Important Notes

Only shortlisted candidates will be contacted

Pearl of Africa Hotel is an equal opportunity employer and does not charge any recruitment fees

All information provided will be treated with strict confidentiality

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested and suitably qualified candidates are invited to submit their applications electronically.

Applicants Must Submit the Following:

• A detailed and updated Curriculum Vitae (CV) outlining relevant professional experience and achievements
• A formal application letter clearly stating the position applied for and summarizing suitability for the role
• Certified copies of academic and professional qualifications
• At least two (2) professional referees, including current or most recent employer, with valid contact details
• A copy of a valid National ID or Passport (for identification purposes)

Submission 

All applications should be sent

Subject Line Format:

Position Applied For – Full Name

(Example: Events & Public Relations Manager – Okurut Samuel)

Application Deadline

All applications must be submitted no later than Tuesday, 4th February 2026. Applications received after this date will not be considered.

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