Head of MFS Solution and Technology
2025-09-11T08:26:20+00:00
Mobile Financial Services (MFS)
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FULL_TIME
kampala
Kampala
00256
Uganda
Financial Services
Computer & IT
2025-09-18T17:00:00+00:00
Uganda
8
At Mobile Financial Services (MFS), we enable financial inclusion—leveraging technology to do good. Our systems serve hundreds of millions each day for peer-to-peer transfers, payments, disbursements, loans, savings, and more. We adopt the latest tech and best practices to deliver state-of-the-art software with premium quality. In Africa, we are building an MFS competence center to serve regional customers.
The Ericsson Wallet Platform (EWP) empowers operators and banks to provide secure mobile financial services. These customers demand excellence in security, integration, operation, and customization. Together, we improve the lives of millions across Africa, the Middle East, and Latin America. Our financial platform helps bring financial freedom to people worldwide.
We seek a customer-focused leader with strong experience in team leadership, solution design, and service delivery. You will lead a team of MFS Solution Architects and Cloud experts to roll out EWP and oversee application development. You’ll also serve as a member of the Head of MFS Service Delivery Leadership Team.
What You’ll Do
- Own contractual scope and solution requirements.
• Establish and execute a technical design authority model per MFS best practices.
• Align product roadmap and strategy with customer needs.
• Act as escalation point for deployment projects around design and integration.
• Ensure quality assurance for deliverables from Solution Architects and Business Analysts.
• Develop team capabilities and lead by example in compliance, ethics, and leadership.
• Support recruitment of top FinTech talent, ensuring diversity.
• Oversee delivery execution per contracts, KPIs, SLAs, and targets.
• Manage Work Level Agreements, Service Level Agreements, and customer escalations.
• Promote consultative approaches, adapt ways of working to local customs in line with Code of Conduct and OHS standards.
• Build productive teams, guarantee business continuity, and ensure customer satisfaction.
• Maintain financial, quality, OHS, and performance measurement systems.
• Participate in customer meetings and nurture long-term relationships.
• Identify and implement best practices, lead improvement programs, and leverage internal/external networks.
• Ensure adherence to global processes, methods, and tools.
• Drive strategy development, address performance barriers, and manage change.
• Promote standardization and reuse across MFS program verticals.
What You Bring
- 10–15 years in leadership roles within telecom and/or ICT.
• 5+ years in FinTech as a technology partner for major telecom operators.
• Hands-on experience with Ericsson Wallet Platform is a plus.
• Experience with Continuous Integration/Continuous Deployment.
• Customer-first, result-oriented mindset.
• Proven ability to lead cross-cultural, cross-functional teams and create synergies.
• Resilient in stressful and ambiguous situations.
• Flexibility to work across diverse delivery units (complexity, maturity, scale).
• Analytical skills to identify trends, inefficiencies, and opportunities.
• Strong understanding of Ericsson’s Business Process, Financial, and Delivery models.
• Solid business, operational, and financial acumen.
• Expertise in resource planning and talent development.
• University degree in Technology or Economics; MSc, MBA, or equivalent preferred.
Own contractual scope and solution requirements. • Establish and execute a technical design authority model per MFS best practices. • Align product roadmap and strategy with customer needs. • Act as escalation point for deployment projects around design and integration. • Ensure quality assurance for deliverables from Solution Architects and Business Analysts. • Develop team capabilities and lead by example in compliance, ethics, and leadership. • Support recruitment of top FinTech talent, ensuring diversity. • Oversee delivery execution per contracts, KPIs, SLAs, and targets. • Manage Work Level Agreements, Service Level Agreements, and customer escalations. • Promote consultative approaches, adapt ways of working to local customs in line with Code of Conduct and OHS standards. • Build productive teams, guarantee business continuity, and ensure customer satisfaction. • Maintain financial, quality, OHS, and performance measurement systems. • Participate in customer meetings and nurture long-term relationships. • Identify and implement best practices, lead improvement programs, and leverage internal/external networks. • Ensure adherence to global processes, methods, and tools. • Drive strategy development, address performance barriers, and manage change. • Promote standardization and reuse across MFS program verticals.
10–15 years in leadership roles within telecom and/or ICT. • 5+ years in FinTech as a technology partner for major telecom operators. • Hands-on experience with Ericsson Wallet Platform is a plus. • Experience with Continuous Integration/Continuous Deployment. • Customer-first, result-oriented mindset. • Proven ability to lead cross-cultural, cross-functional teams and create synergies. • Resilient in stressful and ambiguous situations. • Flexibility to work across diverse delivery units (complexity, maturity, scale). • Analytical skills to identify trends, inefficiencies, and opportunities. • Strong understanding of Ericsson’s Business Process, Financial, and Delivery models. • Solid business, operational, and financial acumen. • Expertise in resource planning and talent development. • University degree in Technology or Economics; MSc, MBA, or equivalent preferred.
JOB-68c287ac55b0b
Vacancy title:
Head of MFS Solution and Technology
[Type: FULL_TIME, Industry: Financial Services, Category: Computer & IT]
Jobs at:
Mobile Financial Services (MFS)
Deadline of this Job:
Thursday, September 18 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Thursday, September 11 2025, Base Salary: Not Disclosed
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JOB DETAILS:
At Mobile Financial Services (MFS), we enable financial inclusion—leveraging technology to do good. Our systems serve hundreds of millions each day for peer-to-peer transfers, payments, disbursements, loans, savings, and more. We adopt the latest tech and best practices to deliver state-of-the-art software with premium quality. In Africa, we are building an MFS competence center to serve regional customers.
The Ericsson Wallet Platform (EWP) empowers operators and banks to provide secure mobile financial services. These customers demand excellence in security, integration, operation, and customization. Together, we improve the lives of millions across Africa, the Middle East, and Latin America. Our financial platform helps bring financial freedom to people worldwide.
We seek a customer-focused leader with strong experience in team leadership, solution design, and service delivery. You will lead a team of MFS Solution Architects and Cloud experts to roll out EWP and oversee application development. You’ll also serve as a member of the Head of MFS Service Delivery Leadership Team.
What You’ll Do
- Own contractual scope and solution requirements.
• Establish and execute a technical design authority model per MFS best practices.
• Align product roadmap and strategy with customer needs.
• Act as escalation point for deployment projects around design and integration.
• Ensure quality assurance for deliverables from Solution Architects and Business Analysts.
• Develop team capabilities and lead by example in compliance, ethics, and leadership.
• Support recruitment of top FinTech talent, ensuring diversity.
• Oversee delivery execution per contracts, KPIs, SLAs, and targets.
• Manage Work Level Agreements, Service Level Agreements, and customer escalations.
• Promote consultative approaches, adapt ways of working to local customs in line with Code of Conduct and OHS standards.
• Build productive teams, guarantee business continuity, and ensure customer satisfaction.
• Maintain financial, quality, OHS, and performance measurement systems.
• Participate in customer meetings and nurture long-term relationships.
• Identify and implement best practices, lead improvement programs, and leverage internal/external networks.
• Ensure adherence to global processes, methods, and tools.
• Drive strategy development, address performance barriers, and manage change.
• Promote standardization and reuse across MFS program verticals.
What You Bring
- 10–15 years in leadership roles within telecom and/or ICT.
• 5+ years in FinTech as a technology partner for major telecom operators.
• Hands-on experience with Ericsson Wallet Platform is a plus.
• Experience with Continuous Integration/Continuous Deployment.
• Customer-first, result-oriented mindset.
• Proven ability to lead cross-cultural, cross-functional teams and create synergies.
• Resilient in stressful and ambiguous situations.
• Flexibility to work across diverse delivery units (complexity, maturity, scale).
• Analytical skills to identify trends, inefficiencies, and opportunities.
• Strong understanding of Ericsson’s Business Process, Financial, and Delivery models.
• Solid business, operational, and financial acumen.
• Expertise in resource planning and talent development.
• University degree in Technology or Economics; MSc, MBA, or equivalent preferred.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
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