About us
Marie Stopes Uganda (MSUG) is one of 37 country programmes within MSI Reproductive Choices, a global organisation dedicated to ensuring individuals can access quality reproductive healthcare and make informed choices about their reproductive lives. Across Uganda, our team delivers high-quality sexual and reproductive health services through a wide range of service delivery channels. We strengthen public health systems in more than 915 public health facilities, operate 25 mobile outreach teams, 12 health centres, and a maternity hospital, and distribute socially marketed products including Flame and Lifeguard condoms, Back Up emergency contraception, and Well Plan daily contraceptive pills. Through these services, we empower women and families to choose whether and when to have children, enabling them to pursue their aspirations and build healthier, more prosperous futures.

The Role
Reporting to the Director of Impact Enterprise, the Hospital Manager is responsible for the overall leadership, management and operational performance of the hospital. The role ensures the delivery of safe, high-quality, client-centred healthcare services through effective leadership of clinical and non-clinical teams, sound financial management, regulatory compliance and continuous quality improvement. The Hospital Manager will drive operational excellence while ensuring sustainability, efficiency and achievement of the hospital's strategic objectives.

Key responsibilities

Leadership and Management:

• Provide strategic and operational leadership to all hospital departments.
• Lead and coordinate multidisciplinary teams to ensure effective service delivery.
• Develop and implement operational plans aligned with organizational objectives.
• Promote a culture of accountability, teamwork, innovation and continuous improvement.
• Monitor departmental performance against agreed Key Performance Indicators (KPIs).
• Ensure compliance with organizational policies, procedures and clinical governance standards.

Operations Management

• Oversee the day-to-day operations of the hospital to ensure efficient service delivery.
• Ensure optimal utilization of hospital resources including staffing, equipment and facilities.
• Coordinate service delivery across clinical and support departments.
• Ensure uninterrupted availability of essential medical supplies and equipment.
• Lead emergency preparedness and business continuity planning.

Clinical Governance and Quality Assurance

• Ensure delivery of high-quality, safe and evidence-based patient care.
• Monitor compliance with Ministry of Health regulations, professional standards and MSI policies.
• Lead quality improvement initiatives, clinical audits and accreditation activities.
• Investigate clinical incidents and ensure implementation of corrective actions.
• Promote infection prevention and control standards across the hospital.

Staff Management

• Lead recruitment, onboarding, performance management and staff development.
• Build a high-performing workforce through coaching, mentoring and succession planning.
• Promote employee engagement and a positive working environment.
• Ensure staffing levels adequately support patient care requirements.
• Address employee relations matters in accordance with organizational policies.

Patient Care and Advocacy

• Promote a culture of patient-centred care throughout the hospital.
• Ensure patient rights, dignity and confidentiality are upheld.
• Monitor patient satisfaction and implement improvements based on client feedback.
• Resolve patient complaints promptly and effectively.
• Strengthen community confidence through excellent service delivery.

Financial Management

• Develop and manage the hospital budget.
• Monitor revenue, expenditure and financial performance.
• Ensure efficient utilization of resources while maintaining quality standards.
• Drive service utilization, revenue growth and financial sustainability.
• Oversee procurement planning, asset management and inventory control.
• Identify opportunities for cost reduction and operational efficiencies.

Records Management

• Ensure accurate and timely capture of operational and clinical data within the ERP system and other approved registers.
• Monitor data quality and compliance with reporting requirements.
• Utilize hospital performance data to support informed decision-making.
• Ensure confidentiality and secure management of patient and organizational records.

Stakeholder Management

• Build productive relationships with government agencies, regulatory bodies, partners and suppliers.
• Represent the hospital during inspections, audits and external engagements.
• Strengthen collaboration across departments and with external stakeholders.
• Support implementation of organizational strategies and national health priorities.

Qualifications and Training (essential/ desirable)

• Master's Degree in Hospital Administration, Healthcare Management, Business Administration (MBA), Public Health or a related healthcare management field from a recognized institution.
• Minimum of six (6) years' progressive senior management experience in a hospital or healthcare setting with at least four (4) years in a senior leadership role.
• Demonstrated experience in hospital operations, strategic planning, financial management, quality improvement and people management.
• Formal leadership and management training is an added advantage.
• Strong knowledge of Uganda Ministry of Health regulations, healthcare quality standards, and hospital accreditation requirements.
• Proficiency in ERP systems and hospital information systems
• Demonstrated knowledge of the healthcare market including the competitive landscape, key healthcare providers, referral networks, insurers, regulators and other stakeholders influencing healthcare delivery.

Team Member Behaviours- MSI Behaviours

Successful performance at MS is not simply defined in terms of ‘what’ people achieve but equally is about ‘how’ people go about their jobs and the impact that they have on others. We encourage and expect all team members will demonstrate the following behaviours:

• Model the Way
• I strive for excellence and act with clarity, integrity, accountability, and honesty in everything I do
• I lead by example with transparency, honesty, and accountability, striving for excellence and encouraging open communication at all levels.
• Inspire a Shared Vision
• I inspire a shared vision, stay strategically focused, communicate a clear plan, and prioritise the voices of our clients in decision-making.
• I rally others around MSI's vision by appealing to shared aspirations; I translate strategy into clear goals, and believe that people - our clients, team members, and partners - are key to our success.
• Challenge the Process
• I question, promote improvement, embrace new ideas, learn from experiences, and believe in developing myself and others.
• I challenge convention, promote continuous learning and welcome feedback, I anticipate and manage change to better achieve MSI's mission.
• Enable others to Act
• I create the conditions at MSI for others to contribute, work at their best, and develop to their fullest potential; I value differences and make sure that all voices are heard.
• I focus on building trust, collaboration and shared ownership, while developing future leaders and treating others with dignity and respect.
• Encourage the Heart
• I take the time to recognize others' contributions, celebrate successes together, nurture the MSI community, and show that I care.
• I inspire high standards and challenging goals, appreciate individual excellence, celebrate our values and victories, and value our humanity.

Leadership (For Leaders only)

• You inspire individuals and teams, through situational leadership, providing clear direction.
• You seek and provide opportunities which motivate team members, helping to develop skills and potential whilst strengthening our talent and succession pipeline.
• You are aware of emerging developments in our sector, demonstrating strategic insight about our clients and business and encourage this in your team.
• You articulate a vision of the future which inspires and excites others.

MSI Values

• Mission driven: With unwavering commitment, we exist to empower women and men to have children by choice not chance.
• Client centred: We are dedicated to our clients and work tirelessly to deliver high-quality, high-impact services that meet their individual needs.
• Accountable: We are accountable for our actions and focus on results, ensuring long term sustainability and increasing the impact of the Partnership.
• Courageous: We recruit and nurture talented, passionate and brave people who have the courage to push boundaries, make tough decisions and challenge others in line with our mission
• Resilient: In challenging situations, we work together and support each other, adapting and learning to find solutions, whatever we’re up against.
• Inclusive: We believe that diversity is a strength. We all play our part in creating a culture where every team member can thrive, feel valued and contribute meaningfully to our mission, and where all our clients feel welcome and supported.

• Provide strategic and operational leadership to all hospital departments.
• Lead and coordinate multidisciplinary teams to ensure effective service delivery.
• Develop and implement operational plans aligned with organizational objectives.
• Promote a culture of accountability, teamwork, innovation and continuous improvement.
• Monitor departmental performance against agreed Key Performance Indicators (KPIs).
• Ensure compliance with organizational policies, procedures and clinical governance standards.
• Oversee the day-to-day operations of the hospital to ensure efficient service delivery.
• Ensure optimal utilization of hospital resources including staffing, equipment and facilities.
• Coordinate service delivery across clinical and support departments.
• Ensure uninterrupted availability of essential medical supplies and equipment.
• Lead emergency preparedness and business continuity planning.
• Ensure delivery of high-quality, safe and evidence-based patient care.
• Monitor compliance with Ministry of Health regulations, professional standards and MSI policies.
• Lead quality improvement initiatives, clinical audits and accreditation activities.
• Investigate clinical incidents and ensure implementation of corrective actions.
• Promote infection prevention and control standards across the hospital.
• Lead recruitment, onboarding, performance management and staff development.
• Build a high-performing workforce through coaching, mentoring and succession planning.
• Promote employee engagement and a positive working environment.
• Ensure staffing levels adequately support patient care requirements.
• Address employee relations matters in accordance with organizational policies.
• Promote a culture of patient-centred care throughout the hospital.
• Ensure patient rights, dignity and confidentiality are upheld.
• Monitor patient satisfaction and implement improvements based on client feedback.
• Resolve patient complaints promptly and effectively.
• Strengthen community confidence through excellent service delivery.
• Develop and manage the hospital budget.
• Monitor revenue, expenditure and financial performance.
• Ensure efficient utilization of resources while maintaining quality standards.
• Drive service utilization, revenue growth and financial sustainability.
• Oversee procurement planning, asset management and inventory control.
• Identify opportunities for cost reduction and operational efficiencies.
• Ensure accurate and timely capture of operational and clinical data within the ERP system and other approved registers.
• Monitor data quality and compliance with reporting requirements.
• Utilize hospital performance data to support informed decision-making.
• Ensure confidentiality and secure management of patient and organizational records.
• Build productive relationships with government agencies, regulatory bodies, partners and suppliers.
• Represent the hospital during inspections, audits and external engagements.
• Strengthen collaboration across departments and with external stakeholders.
• Support implementation of organizational strategies and national health priorities.

• Proficiency in ERP systems and hospital information systems
• Demonstrated knowledge of the healthcare market including the competitive landscape, key healthcare providers, referral networks, insurers, regulators and other stakeholders influencing healthcare delivery.

• Master's Degree in Hospital Administration, Healthcare Management, Business Administration (MBA), Public Health or a related healthcare management field from a recognized institution.
• Minimum of six (6) years' progressive senior management experience in a hospital or healthcare setting with at least four (4) years in a senior leadership role.
• Demonstrated experience in hospital operations, strategic planning, financial management, quality improvement and people management.
• Formal leadership and management training is an added advantage.
• Strong knowledge of Uganda Ministry of Health regulations, healthcare quality standards, and hospital accreditation requirements.