Position Summary

The Hotel General Manager will be responsible for the overall management and administration of the hotel, ensuring smooth daily operations, high-quality guest services, financial performance, staff supervision, and compliance with company standards and policies.

Key Duties and Responsibilities

• Oversee daily hotel operations to ensure efficiency and guest satisfaction.
• Develop and implement operational policies, procedures, and service standards.
• Supervise and coordinate all departmental heads and hotel staff.
• Manage hotel budgets, financial reports, and cost control measures.
• Ensure high standards of hospitality, cleanliness, and customer care.
• Handle guest feedback, complaints, and service recovery.
• Develop marketing and sales strategies to increase occupancy and revenue.
• Ensure compliance with health, safety, and legal requirements.
• Recruit, train, and appraise hotel staff.
• Maintain good relationships with suppliers, clients, and stakeholders.

Requirements and Qualifications

• Proven experience in hotel management or hospitality leadership.
• Minimum of a Bachelor's Degree in Hotel Management, Hospitality, Business Administration, or related field.
• Strong leadership, communication, and customer service skills.
• Knowledge of hotel operations, budgeting, and staff management.
• Ability to work under pressure and meet performance targets.
• Computer literacy in hotel management systems is an added advantage.

Note

Applications will be considered on a first-come, first-served basis.

• Oversee daily hotel operations to ensure efficiency and guest satisfaction.
• Develop and implement operational policies, procedures, and service standards.
• Supervise and coordinate all departmental heads and hotel staff.
• Manage hotel budgets, financial reports, and cost control measures.
• Ensure high standards of hospitality, cleanliness, and customer care.
• Handle guest feedback, complaints, and service recovery.
• Develop marketing and sales strategies to increase occupancy and revenue.
• Ensure compliance with health, safety, and legal requirements.
• Recruit, train, and appraise hotel staff.
• Maintain good relationships with suppliers, clients, and stakeholders.

• Strong leadership, communication, and customer service skills.
• Knowledge of hotel operations, budgeting, and staff management.
• Ability to work under pressure and meet performance targets.
• Computer literacy in hotel management systems is an added advantage.

• Proven experience in hotel management or hospitality leadership.
• Minimum of a Bachelor's Degree in Hotel Management, Hospitality, Business Administration, or related field.