Vacancy title:
Information, Communications and Technology (ICT) Officer

[Type: FULL_TIME, Industry: Professional Services, Category: Computer & IT, Communications, Business Operations]

Jobs at:
Nile Basin Initiative (NBI)

Deadline of this Job:
Wednesday, July 29 2026

Duty Station:
Entebbe, Uganda | Entebbe

Summary
Date Posted: Friday, July 17 2026, Base Salary: Not Disclosed

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Learn more about Nile Basin Initiative (NBI)
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JOB DETAILS:

The Nile Basin Initiative (NBI) is Hiring

Position: Information and Communication Technology (ICT) Officer

Reference: NBI SEC/CSS/002/2026
Department: General Services
Duty Station: NBI Secretariat, Entebbe, Uganda
Reports to: Head of General Services
Employment Category: Regional

About the Nile Basin Initiative (NBI)

The Nile Basin Initiative (NBI) is an intergovernmental partnership that promotes cooperative development and management of the shared Nile Basin water resources for sustainable socio-economic development. The NBI Secretariat is seeking a highly experienced and innovative Information and Communication Technology (ICT) Officer to lead the planning, implementation, and management of ICT services across the organization.

Role Summary

The ICT Officer will be responsible for planning, coordinating, and managing ICT services across the NBI Secretariat. The role focuses on optimizing ICT operations, strengthening digital infrastructure, ensuring business continuity, enhancing cybersecurity, and supporting the organization's evolving technology needs.

Key Responsibilities

1. ICT Strategy, Policies & Governance

• Develop and implement ICT strategies aligned with organizational objectives.
• Develop ICT policies, procedures, standards, and user guidelines.
• Prepare training materials and technical documentation.
• Provide technical leadership and ensure ICT systems support organizational goals.
• Monitor ICT performance and recommend improvements.

2. Knowledge Management Systems

• Manage NBI's websites, knowledge portals, helpdesk systems, and subscription services.
• Administer cloud-hosted services and off-site hosting infrastructure.
• Ensure the security and accessibility of email systems and collaboration platforms.
• Manage user access rights and website permissions.
• Collect user feedback and continuously improve digital platforms.
• Coordinate website improvements with Communication and Knowledge Management teams.

3. ICT Equipment & Software Management

• Coordinate procurement and disposal of ICT equipment according to organizational policies.
• Prepare technical specifications and evaluate supplier quotations.
• Develop ICT hardware and software acquisition plans.
• Monitor ICT assets and maintenance schedules.
• Ensure network security through proactive cybersecurity measures.
• Identify faulty equipment and coordinate repairs and maintenance.

4. Network & Infrastructure Administration

• Design and maintain LAN, WAN, cloud, and communication networks.
• Ensure uninterrupted availability of critical ICT services.
• Configure and administer servers, networks, internet connectivity, and communication systems.
• Collaborate with Internet Service Providers (ISPs) to maintain reliable connectivity.
• Manage access control systems, intercoms, firewalls, antivirus software, and user accounts.
• Perform system administration tasks to ensure business continuity.
• Supervise daily network operations and maintenance activities.

5. Website Development & Management

• Develop, manage, and continuously improve the NBI website.
• Implement website security and access control measures.
• Coordinate website redesigns and regular updates.
• Gather user requirements and collaborate with Communications to improve user experience.
• Ensure compliance with organizational branding and technical standards.

6. Business Applications Support

• Support enterprise business applications, including financial management systems.
• Coordinate software upgrades and feature enhancements.
• Provide user support and system administration.
• Ensure reliable operation of business-critical applications.

7. ICT Vendor & Service Provider Management

• Participate in identifying and selecting ICT service providers.
• Develop technical specifications and Service Level Agreements (SLAs).
• Monitor vendor performance and ensure contractual compliance.
• Coordinate ICT repairs, maintenance, and service delivery.
• Manage vendor payments, warranties, and contractual obligations.

8. End-User ICT Support

• Provide technical support through onsite, remote, and telephone assistance.
• Troubleshoot hardware, software, and network issues.
• Prepare monthly ICT incident reports.
• Conduct user training and develop training materials.
• Assess staff training needs and organize ICT capacity-building initiatives.

9. ICT Systems Administration

• Deploy, configure, patch, and maintain servers, workstations, and enterprise applications.
• Manage user accounts and system access rights.
• Maintain audiovisual systems, collaboration tools, and access control systems.
• Develop and implement backup, disaster recovery, and business continuity procedures.
• Install and maintain ICT security software.

Qualifications

Minimum Requirements

• Master's Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Professional certifications in at least two of the following areas:
  • Microsoft Certified Systems Engineer (MCSE) or equivalent
  • Cisco Certified Network Associate (CCNA) or equivalent
  • Cloud Technologies (Azure, AWS, etc.)
  • Cybersecurity certifications

Desirable

• Certification in IT Service Management (ITIL or equivalent).
• Demonstrated training in Drupal or other Content Management Systems (CMS).

Professional Experience

Applicants must have:

• At least 10 years of experience managing busy ICT environments.
• A minimum of 5 years in a similar or senior ICT leadership position.
• At least 5 years of experience in systems or network administration.
• Strong experience with:
  • Cloud computing (Azure, AWS)
  • IP Telephony
  • Remote access technologies
  • Enterprise applications
  • Website management
  • Modern cybersecurity practices

Added Advantages

• Experience working within regional or international organizations.
• Demonstrated record of implementing innovative ICT solutions.
• Experience supporting Enterprise Resource Planning (ERP) systems.
• Experience managing annual ICT budgets exceeding USD 100,000.

Key Competencies

• Professionalism and integrity
• ICT leadership and innovation
• Strategic planning and organization
• Strong analytical and problem-solving skills
• Teamwork and collaboration
• Continuous learning and adaptability
• Customer service orientation
• Excellent written and verbal communication skills

Working Relationships

Internal

• Information Systems / Knowledge Management Manager
• Knowledge Management Manager
• Finance & Budget Manager
• ICT Manager – NEL-SAP
• ICT Manager – ENTRO
• Programme Officers – Nile-SEC

External

• ICT service providers
• Technology vendors and consultants

Why Join the Nile Basin Initiative?

This role offers an opportunity to contribute to a regional organization supporting sustainable development across the Nile Basin. The successful candidate will lead the delivery of secure, reliable, and innovative ICT services while working in a collaborative, multicultural environment that values professionalism, innovation, and continuous improvement.

Work Hours: 8

Experience in Months: 120

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested and suitably qualified individuals who meet the job requirements are invited to submit their application/cover letters and CV electronically addressed to the Executive Director.

Application/Cover letters should clearly indicate the title of the position, its job reference and accompanied by a detailed curriculum vitae. Note: Do not attach academic certificates and other documents to this application

Your application or CV should clearly indicate full contacts (e-address and telephone) of three (3) referees and two (2) former employers excluding the current employer. Due to the expected large number of applications, only short-listed candidates will be contacted.

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