Job Purpose

To represent AYAN in overseeing the contracted operator of the 600 kWp solar mini-grid, ensuring contractual compliance, reliable service, sound commercial performance, effective stakeholder engagement and long-term sustainability. The position provides oversight and does not replace the technical operator’s day-to-day operations.

Key Duties and Responsibilities

Contract and Operator Oversight

• Act as AYAN’s primary liaison with the contracted mini-grid operator.
• Monitor compliance with the operation and maintenance agreement, service standards and agreed response times.
• Review operator reports, verify agreed performance indicators and coordinate performance-review meetings.
• Maintain a contract obligations tracker and escalate unresolved issues to AYAN management.

Performance and Commercial Monitoring

• Track system uptime, energy generation and sales, customer connections, revenue collection, losses and customer satisfaction.
• Conduct periodic site inspections and verification exercises with the operator and relevant stakeholders.
• Review billing, collection and customer-service performance and recommend corrective action.
• Support customer growth, productive use of energy and business-sustainability initiatives.

Stakeholder Engagement and Compliance

• Coordinate engagement with refugee and host-community leaders, local government, regulators, UN agencies, partners and customers.
• Manage feedback and grievance processes related to mini-grid services.
• Ensure compliance with donor, regulatory, environmental, social, safety and safeguarding requirements.
• Support audits, inspections, monitoring visits and transition planning for increased AYAN and local management capacity.

Reporting and Records

• Prepare concise monthly and quarterly performance reports for management.
• Maintain complete records of contracts, reports, inspections, complaints, decisions and follow-up actions.
• Identify operational, financial, social and compliance risks and recommend mitigation measures.

Qualifications and Experience

• Bachelor’s degree in Electrical Engineering, Renewable Energy, Energy Systems, Business Administration, Economics, Project Management or a related field.
• At least five years of relevant experience in energy access, mini-grids, utilities, infrastructure or project management.
• Demonstrated experience overseeing contractors or service providers and reviewing technical or commercial performance.
• Experience in donor-funded, rural electrification, refugee or community-development programmes is an advantage.
• Strong ability to analyse operational and financial information and produce clear management reports.

Core Competencies

• Contract administration and performance management.
• Understanding of solar mini-grid systems and utility business operations.
• Stakeholder engagement, negotiation and conflict resolution.
• Commercial awareness, data analysis and risk management.
• High integrity, accountability and ability to work in a remote multicultural environment.

• Act as AYAN’s primary liaison with the contracted mini-grid operator.
• Monitor compliance with the operation and maintenance agreement, service standards and agreed response times.
• Review operator reports, verify agreed performance indicators and coordinate performance-review meetings.
• Maintain a contract obligations tracker and escalate unresolved issues to AYAN management.
• Track system uptime, energy generation and sales, customer connections, revenue collection, losses and customer satisfaction.
• Conduct periodic site inspections and verification exercises with the operator and relevant stakeholders.
• Review billing, collection and customer-service performance and recommend corrective action.
• Support customer growth, productive use of energy and business-sustainability initiatives.
• Coordinate engagement with refugee and host-community leaders, local government, regulators, UN agencies, partners and customers.
• Manage feedback and grievance processes related to mini-grid services.
• Ensure compliance with donor, regulatory, environmental, social, safety and safeguarding requirements.
• Support audits, inspections, monitoring visits and transition planning for increased AYAN and local management capacity.
• Prepare concise monthly and quarterly performance reports for management.
• Maintain complete records of contracts, reports, inspections, complaints, decisions and follow-up actions.
• Identify operational, financial, social and compliance risks and recommend mitigation measures.

• Contract administration and performance management
• Understanding of solar mini-grid systems and utility business operations
• Stakeholder engagement, negotiation and conflict resolution
• Commercial awareness, data analysis and risk management
• High integrity, accountability and ability to work in a remote multicultural environment
• Ability to analyse operational and financial information and produce clear management reports

• Bachelor’s degree in Electrical Engineering, Renewable Energy, Energy Systems, Business Administration, Economics, Project Management or a related field.
• At least five years of relevant experience in energy access, mini-grids, utilities, infrastructure or project management.
• Demonstrated experience overseeing contractors or service providers and reviewing technical or commercial performance.
• Experience in donor-funded, rural electrification, refugee or community-development programmes is an advantage.