FINCA Uganda

FINCA Uganda is hiring Recovery Officers responsible for securing timely repayments for non-performing and written-off loans through daily field visits to delinquent customers, supporting daily branch and bailiff activities in assigned branches while maintaining positive relationships with customers, controlling and minimizing losses to FINCA Uganda through proper management of overdue credit facilities.

Service Centers – Busia, Bweyale, Kamuli, Kiboga, Mubende

Key Duties and Responsibilities

• Monitoring and coordinating loan recovery activities for both active and written-off loans at the assigned FINCA branches.
• Ensuring that the loan recovery escalation process is adhered to in executing loan recovery and that recovery efforts are well documented.
• Negotiating payment of active and written-off customers and securing promises to pay to attain targets.
• Maintaining 100% compliance with all internal policies, procedures, and regulatory guidelines across collection activities.
• Negotiating with debtors and ensuring repayment of bad debts at the lowest cost to FINCA Uganda.
• Carrying out periodical visits to active and written-off customer securities and advising management on their condition.
• Identifying and advising management on all delinquent accounts that require legal proceedings on a regular basis.
• Coordinating the allocation of bad loans to external debt collectors and/or court bailiffs and ensuring proper approval is obtained.
• Ensuring that Court Bailiffs receive formal written instructions before proceeding with cases.
• Participating in periodical review of loan recovery procedures and advising management on new developments in the recovery process.
• Daily reviewing and updating of the Field Collections Tool and providing status updates to supervisors for all loans under follow-up.
• Ensuring proper procedures are followed in liquidation of customer collaterals and guiding branches and recovery agents on the recovery process.
• Following up and ensuring that all recoveries from active and written-off loans are properly booked and reconciled regularly.
• Managing and maintaining reporting requirements for assigned cases.
• Training and guiding branch staff on best practices in recovery of delinquent loans and foreclosure of bad loans.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Basic understanding of microfinance operations, rules and regulations, loan granting, and credit risk management.
• Good problem-solving, negotiation, interpersonal, and convincing skills.
• Patient and emotionally intelligent when dealing with clients.
• Excellent organizing, recording, and filing skills.
• Strong dedication to accuracy and efficiency.
• Ability to use and communicate in local languages.

Qualifications and Experience

• Bachelor’s degree in business-related disciplines such as Banking, Microfinance, Commerce, Accounting, or any relevant field.
• Minimum of 3 years working experience in the credit function of the financial industry.

• Monitoring and coordinating loan recovery activities for both active and written-off loans at the assigned FINCA branches.
• Ensuring that the loan recovery escalation process is adhered to in executing loan recovery and that recovery efforts are well documented.
• Negotiating payment of active and written-off customers and securing promises to pay to attain targets.
• Maintaining 100% compliance with all internal policies, procedures, and regulatory guidelines across collection activities.
• Negotiating with debtors and ensuring repayment of bad debts at the lowest cost to FINCA Uganda.
• Carrying out periodical visits to active and written-off customer securities and advising management on their condition.
• Identifying and advising management on all delinquent accounts that require legal proceedings on a regular basis.
• Coordinating the allocation of bad loans to external debt collectors and/or court bailiffs and ensuring proper approval is obtained.
• Ensuring that Court Bailiffs receive formal written instructions before proceeding with cases.
• Participating in periodical review of loan recovery procedures and advising management on new developments in the recovery process.
• Daily reviewing and updating of the Field Collections Tool and providing status updates to supervisors for all loans under follow-up.
• Ensuring proper procedures are followed in liquidation of customer collaterals and guiding branches and recovery agents on the recovery process.
• Following up and ensuring that all recoveries from active and written-off loans are properly booked and reconciled regularly.
• Managing and maintaining reporting requirements for assigned cases.
• Training and guiding branch staff on best practices in recovery of delinquent loans and foreclosure of bad loans.

• Basic understanding of microfinance operations, rules and regulations, loan granting, and credit risk management.
• Good problem-solving, negotiation, interpersonal, and convincing skills.
• Patient and emotionally intelligent when dealing with clients.
• Excellent organizing, recording, and filing skills.
• Strong dedication to accuracy and efficiency.
• Ability to use and communicate in local languages.

• Bachelor’s degree in business-related disciplines such as Banking, Microfinance, Commerce, Accounting, or any relevant field.
• Minimum of 3 years working experience in the credit function of the financial industry.