Why Airtel Africa?

• At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
• We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
• By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
• Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

• Drive sustainable regional sales growth by strategically planning, coordinating, and optimizing retail operations while maintaining a customer-centric approach focused on total customer satisfaction, customer loyalty, and retention.
• Ensure sales growth on the different parameters in terms of Gross Ads, Home broadband, Enterprise in the region.
• Ensure excellent and efficient service delivery at the franchise/distributor shops in alignment to Airtel service standards.
• Set and drive quality interactions within the region.
• Receive and respond to escalated queries and complaints from customer service relations, supervisors and franchises in the region and where necessary refer these to the relevant departments and follow up to ensure speedy resolution.
• Manage and guide day today service delivery in the region.
• Set clear processes to manage customer experience and ensure that they are adhered to.
• Make recommendations to the management in terms of sales and service improvements.
• Communication of standard rules and operational guidelines and enforce adherence.
• Enforce adherence to stock levels in all the franchise/distributor shops in the region.
• Prepare performance reports.

Qualifications

• Bachelor's degree in business, sales, or equivalent training in business or sales management combination of direct and indirect.
• Minimum 3 years work experience in sales management.
• Exposure to retailing/retail management.
• Knowledge of the telecommunications industry or fast moving consumer goods environment.

Skills critical to the role:

• Customer focused
• Excellent sales skills
• Business awareness
• Strong analytical and strategic skills
• Excellent planning and organisational skills
• Excellent interpersonal skills
• Sets high personal standards and is goal oriented
• Strong coaching skills & leadership skills
• Excellent communications skills, both orally and in writing
• Excellent presentation skills
• Strong customer service skills

• Drive sustainable regional sales growth by strategically planning, coordinating, and optimizing retail operations while maintaining a customer-centric approach focused on total customer satisfaction, customer loyalty, and retention.
• Ensure sales growth on the different parameters in terms of Gross Ads, Home broadband, Enterprise in the region.
• Ensure excellent and efficient service delivery at the franchise/distributor shops in alignment to Airtel service standards.
• Set and drive quality interactions within the region.
• Receive and respond to escalated queries and complaints from customer service relations, supervisors and franchises in the region and where necessary refer these to the relevant departments and follow up to ensure speedy resolution.
• Manage and guide day today service delivery in the region.
• Set clear processes to manage customer experience and ensure that they are adhered to.
• Make recommendations to the management in terms of sales and service improvements.
• Communication of standard rules and operational guidelines and enforce adherence.
• Enforce adherence to stock levels in all the franchise/distributor shops in the region.
• Prepare performance reports.

• Customer focused
• Excellent sales skills
• Business awareness
• Strong analytical and strategic skills
• Excellent planning and organisational skills
• Excellent interpersonal skills
• Sets high personal standards and is goal oriented
• Strong coaching skills & leadership skills
• Excellent communications skills, both orally and in writing
• Excellent presentation skills
• Strong customer service skills

• Bachelor's degree in business, sales, or equivalent training in business or sales management combination of direct and indirect.
• Minimum 3 years work experience in sales management.
• Exposure to retailing/retail management.
• Knowledge of the telecommunications industry or fast moving consumer goods environment.