NCBA Bank Uganda is hiring a Relationship Manager to manage a portfolio of corporate customers; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned portfolio in line with the Bank’s strategy.

• Apply experience in Corporate Relationship Management to
• Develop and implement account plans for the assigned portfolio target market,
• Structure and sell solutions that address the customers’ needs,
• Customer acquisition, satisfaction, growth and retention are critical to succeed in this role.
• Collaborate with all key stakeholders within the bank to ensure fulfilment of all deliverables.
• Actively engage Client Service Managers/and other support functions towards seeking customer excellence

Key Duties and Responsibilities:

• This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.
• Balance Sheet Growth
• Profitability: PBT
• Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
• PAR contained within the limits set.
• NPL < 5%.
• PAR aggressively managed within the first 30 days to minimize conversion to NPL status.
• Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
• Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
• Nil repeat findings
• 100% SLA Adherence
• 100% adherence to agreed turnaround times
• Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
• Accurate real-time CRM data
• Customer satisfaction:
• Net Promoter Score
• CSI/RSI

Qualifications, Skills and Experience:

• Bachelor’s degree from a recognized accredited university.
• Professional:
• At least 5 years’ experience in Corporate Banking and Relationship Management experience in a Banking or Financial institution environment
• Desired work experience:
• Proven track record of consistently achieving a portfolio’s financial growth.
• Experience in products, bank operations and customer experience is highly desirable.
• Knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Commercial Banking regulations and practices.

• Manage a portfolio of corporate customers; serve as their primary point of contact and financial advisor.
• Prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned portfolio.
• Develop and implement account plans for the assigned portfolio target market.
• Structure and sell solutions that address the customers’ needs.
• Ensure customer acquisition, satisfaction, growth and retention.
• Collaborate with all key stakeholders within the bank to ensure fulfilment of all deliverables.
• Actively engage Client Service Managers/and other support functions towards seeking customer excellence.
• Achieve the portfolio’s annual financial targets both P&L and balance sheet.
• Drive Balance Sheet Growth.
• Achieve Profitability: PBT.
• Develop and implement a clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
• Ensure PAR is contained within the limits set.
• Manage NPL practices.

• Corporate Relationship Management
• Customer Relationship Management (CRM)
• Financial Advisory
• Sales and Business Development
• Account Planning
• Stakeholder Management
• Customer Service Excellence
• Financial Target Achievement
• Portfolio Management

• Experience in Corporate Relationship Management.