Background

Pride Bank Limited is a Tier II Credit Institution regulated and supervised by Bank of Uganda (BoU). Pride offers innovative financial solutions to largely people at the base of the economic pyramid and serves its customers through 45 networked branches and 2 contact offices. Pride is an equal opportunity employer looking for competent and experienced individuals to fill the following vacancies.

Responsibilities

The Relationship Manager-SME will report to the Manager SME and will be based at the head office. He/ She will be responsible for supporting the SME business unit and branches to develop and effectively manage customer and other SME stakeholder relationships with a focus on new acquisitions and deepening of existing relationships to achieve the set business growth and asset quality targets for the SME segment.

Specific responsibilities include: –

• Contribute to the formulation and implementation of strategies necessary for new client acquisition and maintaining existing ones to sustain growth of the SME business portfolio.
• Continuously identify prospects for SME products uptake and generate a pipeline for daily review by the department on converted customers.
• Develop and maintain profitable relationships with key SME clients and partnerships and ensure that services delivered meet customer and stakeholder expectations.
• Manage customer relationships with a focus on ensuring that they are satisfied in order to cross-sell, digitize and increase uptake of more bank products and services.
• Actively undertake the negotiation and structuring of transactions in the prospective and closing stages with the aim of attaining value for the client, while protecting the business interests of the Bank
• Support the branches on the timely and efficient preparation of high-quality credit proposals to achieve the turn- around time targets and gain competitiveness in the SME market.
• Proactively follow up customers, and as well, support branch staff to ensure that SME customers service their credit facilities on time to achieve the set portfolio quality targets.
• Support branches to solicit deposits from SME customers in order to meet business liability targets.
• Develop and maintain well documented reports/visits/contracts with all the Bank’s relationships, management, and other units and support branches to ensure that contact with customers is well documented.
• Strong background in handling trade finance transactions and using this experience to deepen customer relationships.

Qualifications, Experience & Competence

• A Business degree in Finance, Commerce, Business Administration, Economics, Statistics, management, or any relevant field.
• A minimum of 4 years’ experience in a Banking / relationship management role or similar environment.
• Advanced computer literacy, numerical skills and statistical skills.
• Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
• Good verbal and written communication skills
• Relevant Practical training in business growth in the financial services sector.
• Must have critical thinking, analytical, attention to detail and problem-solving skills.
• Should possess at least a pass in Mathematics and English at “O”Level and 2 principal passes at “A” level.

• Contribute to the formulation and implementation of strategies necessary for new client acquisition and maintaining existing ones to sustain growth of the SME business portfolio.
• Continuously identify prospects for SME products uptake and generate a pipeline for daily review by the department on converted customers.
• Develop and maintain profitable relationships with key SME clients and partnerships and ensure that services delivered meet customer and stakeholder expectations.
• Manage customer relationships with a focus on ensuring that they are satisfied in order to cross-sell, digitize and increase uptake of more bank products and services.
• Actively undertake the negotiation and structuring of transactions in the prospective and closing stages with the aim of attaining value for the client, while protecting the business interests of the Bank
• Support the branches on the timely and efficient preparation of high-quality credit proposals to achieve the turn- around time targets and gain competitiveness in the SME market.
• Proactively follow up customers, and as well, support branch staff to ensure that SME customers service their credit facilities on time to achieve the set portfolio quality targets.
• Support branches to solicit deposits from SME customers in order to meet business liability targets.
• Develop and maintain well documented reports/visits/contracts with all the Bank’s relationships, management, and other units and support branches to ensure that contact with customers is well documented.
• Strong background in handling trade finance transactions and using this experience to deepen customer relationships.

• Advanced computer literacy
• Numerical skills
• Statistical skills
• Ability to build functioning working relationships across organizational, corporate, and cultural boundaries
• Good verbal and written communication skills
• Critical thinking
• Analytical skills
• Attention to detail
• Problem-solving skills

• A Business degree in Finance, Commerce, Business Administration, Economics, Statistics, management, or any relevant field.
• A minimum of 4 years’ experience in a Banking / relationship management role or similar environment.
• Relevant Practical training in business growth in the financial services sector.
• At least a pass in Mathematics and English at “O”Level and 2 principal passes at “A” level.