SUMMARY

The Remote Sales Officer (RSO) is responsible for driving loan disbursements through structured, proactive, phone-based engagement with pre-approved and repeat customers. He/She will be responsible for managing the full remote sales cycle, from initial outbound contact to loan disbursement or formal closure of the offer.

Key Duties & Responsibilities

1. Conducting proactive outbound calls to pre-approved and eligible repeat customers based on centrally provided target lists
2. Managing the full remote sales cycle from first contact to loan disbursement or closure of the offer
3. Clearly explaining loan offers, eligibility criteria, pricing, repayment terms, and conditions, ensuring that customers fully understand and make informed decisions.
4. Supporting customers through the remote loan application process and guide them in the next steps and conducting systematic follow-ups.
5. Conducting loan application check list reviews to confirm completeness of documentation, accuracy and validity of the personal Know Your-Customer (KYC) information compliance with eligibility requirements and FINCA Uganda credit exclusion policies, and the accuracy of personal, business, and financial details.
6. Conducting credit analysis on loan applications based on the financial information of loan applicants with FINCA Score 1 and Score 2
7. Ensuring that all approved loans are appropriate in respect to the loan structuring terms and conditions.
8. Performing structured follow-ups to maximize conversion and ensure timely disbursement
9. Ensuring compliance with standardized scripts, policies and regulatory requirements
10. Maintaining accurate and timely documentation of all customer interactions in the system
11. Escalating complex cases, exceptions, or complaints to the supervisor when required
12. Preparing and contributing to reports related to Remote Sales performance and activities

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

1. Professionalism and high ethical standards
2. Strong customer service orientation
3. Excellent analytical and problem-solving skills
4. Effective communication and interpersonal skills
5. Strong organizational and time management abilities
6. High level of accuracy and attention to detail
7. Ability to work effectively in a team environment

Qualification and Experience

1. Diploma or Bachelor’s degree in any Business-related field from a recognized institution.
2. Experience in credit sales and customer service is an added advantage.
3. Prior contact centre experience is not mandatory but will be considered an added advantage.
4. Fluency in any two local languages is required

• Conducting proactive outbound calls to pre-approved and eligible repeat customers based on centrally provided target lists
• Managing the full remote sales cycle from first contact to loan disbursement or closure of the offer
• Clearly explaining loan offers, eligibility criteria, pricing, repayment terms, and conditions, ensuring that customers fully understand and make informed decisions.
• Supporting customers through the remote loan application process and guide them in the next steps and conducting systematic follow-ups.
• Conducting loan application check list reviews to confirm completeness of documentation, accuracy and validity of the personal Know Your-Customer (KYC) information compliance with eligibility requirements and FINCA Uganda credit exclusion policies, and the accuracy of personal, business, and financial details.
• Conducting credit analysis on loan applications based on the financial information of loan applicants with FINCA Score 1 and Score 2
• Ensuring that all approved loans are appropriate in respect to the loan structuring terms and conditions.
• Performing structured follow-ups to maximize conversion and ensure timely disbursement
• Ensuring compliance with standardized scripts, policies and regulatory requirements
• Maintaining accurate and timely documentation of all customer interactions in the system
• Escalating complex cases, exceptions, or complaints to the supervisor when required
• Preparing and contributing to reports related to Remote Sales performance and activities

• Professionalism and high ethical standards
• Strong customer service orientation
• Excellent analytical and problem-solving skills
• Effective communication and interpersonal skills
• Strong organizational and time management abilities
• High level of accuracy and attention to detail
• Ability to work effectively in a team environment

• Diploma or Bachelor’s degree in any Business-related field from a recognized institution.
• Experience in credit sales and customer service is an added advantage.
• Prior contact centre experience is not mandatory but will be considered an added advantage.
• Fluency in any two local languages is required