KEY RESPONSIBILITIES:

• Manage reservations via phone, email, and online platforms
• Greet and assist guests upon arrival with professionalism and warmth
• Maintain accurate records of bookings and guest preferences
• Coordinate with service and kitchen teams to ensure readiness
• Handle guest inquiries, complaints, and special requests efficiently
• Maintain front office area cleanliness and organization
• Uphold company standards of hospitality and guest satisfaction

QUALIFICATIONS:

• Previous experience in reservations or front office administration preferred (2+ years)
• Excellent communication and organizational skills Communications & Media Studies
• Strong computer literacy and familiarity with booking systems
• Ability to multitask and prioritize effectively
• Professional demeanor and customer-focused attitude
• Flexibility to work varied shifts including weekends and holidays

• Manage reservations via phone, email, and online platforms
• Greet and assist guests upon arrival with professionalism and warmth
• Maintain accurate records of bookings and guest preferences
• Coordinate with service and kitchen teams to ensure readiness
• Handle guest inquiries, complaints, and special requests efficiently
• Maintain front office area cleanliness and organization
• Uphold company standards of hospitality and guest satisfaction

• Excellent communication and organizational skills
• Strong computer literacy and familiarity with booking systems
• Ability to multitask and prioritize effectively
• Professional demeanor and customer-focused attitude

• Previous experience in reservations or front office administration preferred (2+ years)
• Communications & Media Studies
• Primary & Secondary Schooling (K-12)
• Communication
• Garbage Disposals