Retention Team Leader
2025-05-09T13:03:45+00:00
Wananchi Cable Uganda
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https://www.volza.com/company-profile/wananchi-cable-uganda-limited-kampala-kampala-central-divi-kam-kampala-dtb-building-28237-kampala-14693365/
FULL_TIME
Kampala
Kampala
00256
Uganda
Engineering
Management
2025-05-15T17:00:00+00:00
Uganda
8
Profile and Main Purpose of the Job:
Wananchi Cable Uganda (WCU) is a licensed triple-play platform operator in Uganda. WCU operates under the brand name “Zuku Fiber” in Uganda. Zuku Fiber provides direct access to fiber to the home on a mass-market basis in Kampala in high quality at an affordable price. Zuku Fiber provides IP address, Cordless handset, Optional TV, and a free Wi-Fi router. Zuku Fiber has been in the business for over 5 years, we provide internet services in residential areas, and our coverage includes Naguru, Bugolobi, Kiwatule and Munyonyo. Our objective is to provide our clients with the best quality, reliable services, fastest connectivity backed up with value-added services anywhere and everywhere at all times.
Key Responsibilities:
- Month on Month Customer retention target above 95%
- Managing Field Retention Agents
- Gathering Customer feedback and Market intelligence
- Retaining existing customers
- Retaining new customers
- Revenue growth
- Preparation of daily and weekly reports
- Physical visit to customers premises
TARGETS
Achieve 95% retention month on month retention
Requirements:
- Degree in Telecom Engineering or business-related studies
- Minimum of 3-5 years exposure to customer retention
- Experience in ISP
- Experience in Call Centre Management
- Experience in field activities
- Experience in Excel and data presentation analysis.
- Must be Customer Centric
Required Competencies:
- Excellent communications and negotiation skills
- Fluent in English (written and spoken).
- Ability to quickly grasp concepts, work under pressure, deliver to meet deadlines
- Must be self‐driven, motivated, enthusiastic, positive and pleasant individual who is result oriented
- Ability to interface and communicate effectively at all levels within a corporate environment
- Must be a team player and can demonstrate the ability to work with the various departments within the company to achieve the shared Vision
- Must be Customer Centric
Key Responsibilities: Month on Month Customer retention target above 95% Managing Field Retention Agents Gathering Customer feedback and Market intelligence Retaining existing customers Retaining new customers Revenue growth Preparation of daily and weekly reports Physical visit to customers premises
Required Competencies: Excellent communications and negotiation skills Fluent in English (written and spoken). Ability to quickly grasp concepts, work under pressure, deliver to meet deadlines Must be self‐driven, motivated, enthusiastic, positive and pleasant individual who is result oriented Ability to interface and communicate effectively at all levels within a corporate environment Must be a team player and can demonstrate the ability to work with the various departments within the company to achieve the shared Vision Must be Customer Centric
Requirements: Degree in Telecom Engineering or business-related studies Minimum of 3-5 years exposure to customer retention Experience in ISP Experience in Call Centre Management Experience in field activities Experience in Excel and data presentation analysis. Must be Customer Centric
JOB-681dfd31dbd3b
Vacancy title:
Retention Team Leader
[Type: FULL_TIME, Industry: Engineering, Category: Management]
Jobs at:
Wananchi Cable Uganda
Deadline of this Job:
Thursday, May 15 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Friday, May 9 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Profile and Main Purpose of the Job:
Wananchi Cable Uganda (WCU) is a licensed triple-play platform operator in Uganda. WCU operates under the brand name “Zuku Fiber” in Uganda. Zuku Fiber provides direct access to fiber to the home on a mass-market basis in Kampala in high quality at an affordable price. Zuku Fiber provides IP address, Cordless handset, Optional TV, and a free Wi-Fi router. Zuku Fiber has been in the business for over 5 years, we provide internet services in residential areas, and our coverage includes Naguru, Bugolobi, Kiwatule and Munyonyo. Our objective is to provide our clients with the best quality, reliable services, fastest connectivity backed up with value-added services anywhere and everywhere at all times.
Key Responsibilities:
- Month on Month Customer retention target above 95%
- Managing Field Retention Agents
- Gathering Customer feedback and Market intelligence
- Retaining existing customers
- Retaining new customers
- Revenue growth
- Preparation of daily and weekly reports
- Physical visit to customers premises
TARGETS
Achieve 95% retention month on month retention
Requirements:
- Degree in Telecom Engineering or business-related studies
- Minimum of 3-5 years exposure to customer retention
- Experience in ISP
- Experience in Call Centre Management
- Experience in field activities
- Experience in Excel and data presentation analysis.
- Must be Customer Centric
Required Competencies:
- Excellent communications and negotiation skills
- Fluent in English (written and spoken).
- Ability to quickly grasp concepts, work under pressure, deliver to meet deadlines
- Must be self‐driven, motivated, enthusiastic, positive and pleasant individual who is result oriented
- Ability to interface and communicate effectively at all levels within a corporate environment
- Must be a team player and can demonstrate the ability to work with the various departments within the company to achieve the shared Vision
- Must be Customer Centric
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
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