Open job Titles: Sales and Recovery Agents
Reports To: Branch Executive
Application Opens: 3rd August
Application Closes:  30th August 2026
Duty Location: Sales Agents for Rubaga and Mbale and Recovery Agents for Jinja and Mityana

About Tugende
Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and build digital track records of responsibility, we are creating a long-term ecosystem for MSMEs to grow and thrive. 

Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across its branches in Uganda and Kenya.

Sales Agents for Rubaga and Mbale

About the role
As a Sales Agent, you will play a vital role in driving revenue and building strong relationships with clients. Your primary responsibility will be to promote and sell our products/services to both new and existing customers, identify sales opportunities, and meet targets to help us achieve business growth.

Key Responsibilities:

• Sales drive and Strategy:
  • Develop and implement sales strategies to meet or exceed assigned sales targets consistently
  • Coordinate with the branch executive, account managers and other branch staff to implement activities aimed at increasing demand for Tugende’s products and services
• Customer Engagement:
  • Establish and maintain relationships with both new and existing clients through effective communication and quickly resolving client’s issues
  • Build and maintain strong relationships with clients and community leadership to understand their financial needs and suggest tailored solutions.
• Product Knowledge and services: Demonstrate in-depth knowledge of the company products offered and the sales/ credit processes for acquiring the leases to potential customers.
• Lead Generation: Identify and pursue new business opportunities through networking, community engagements, calling potential clients, attending industry events and conducting outreach activities to educate both the community and prospects about Tugende’s offerings
• Market Research:
  • Stay informed about market trends, competitor activities, and customer preferences in the assigned area and adjust sales strategies accordingly.
  • Together with the Marketing team, drive (or participate in) market research to carry out benchmarks and observations that position Tugende for better sales performance.

• Reporting:
  • Maintain accurate records of sales activities, customer interactions, and forecasts using CRM software.
  • Prepare and deliver regular sales reports and forecasts to the branch executives and senior management as and when required.
• Collaboration:
  • Coordinate with the branch executive, account managers and other branch staff to implement activities aimed at increasing demand for Tugende’s products and service
• Collaborate with the marketing team to develop targeted strategies that resonate with potential clients in the community.
• Engage the branch executive with specific needs which if addressed will boost sales.

Qualifications and Skills:

• UACE equivalent and abovePrevious experience in sales, customer service, or a related field
• Strong communication, negotiation, and presentation skills
• Goal-driven with a proven track record of meeting or exceeding sales targets
• Self-motivated with a positive, can-do attitude
• Ability to build rapport and establish trust with customers
• Can use Microsoft Office packages such as MS Word, MS Excel etcExcellent communication and interpersonal skills.

Benefits
Competitive package with an attractive result-based commission structure.

Application procedure: Interested candidates who meet the above requirements should follow this link and applylink and apply.

Recovery Agents for Jinja and Mityana

About the role
As a Recovery Agent, you will be responsible for managing a diverse range of debt recovery cases, ensuring that outstanding debts are collected in a timely and efficient manner. You will work closely with clients to negotiate payment plans and resolve any disputes while adhering to industry regulations and company policies and liaising with the head office recovery team. Your role is critical in maintaining positive customer relationships while achieving Tugende’s financial goals.

The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing

Key Responsibilities:

• Manage a portfolio of assigned cases, ensuring that outstanding debts are recovered in a timely and professional manner.
• Issue demand notices to clients whose outstanding payments are overdue.
• Impound all assets assigned and report on progress in real-time.
• Provide regular reports and updates on the status of recovery cases.
• Timely liaison with both internal and external teams, such as legal or headquarters recovery teams, to facilitate debt recovery procedures and escalations
• Maintain accurate and timely records of communications Handle customer complaints or disputes effectively and professionally.
• Monitor payment plans to ensure adherence and take appropriate action in cases of non-payment in line with policy.

Assess the client payment history and make appropriate recommendations on how to accelerate recovery Ensure compliance with set asset recovery procedures

Qualifications and Skills:

• Experience in debt recovery, credit control, or a similar role is preferred
• Excellent communication and negotiation skills
• Knowledge of relevant debt recovery legislation and best practices.
• Strong communication skills, both written and verbal, with the ability to negotiate effectively.
• Ability to handle sensitive situations with tact and professionalism.
• Proficient in using MS Office or similar software.

Benefits
Competitive package with an attractive result-based commission structure.

Application procedure: Interested candidates who meet the above requirements should follow this link  and apply

• Sales drive and Strategy:

  • Develop and implement sales strategies to meet or exceed assigned sales targets consistently

  • Coordinate with the branch executive, account managers and other branch staff to implement activities aimed at increasing demand for Tugende’s products and services

• Customer Engagement:

  • Establish and maintain relationships with both new and existing clients through effective communication and quickly resolving client’s issues

  • Build and maintain strong relationships with clients and community leadership to understand their financial needs and suggest tailored solutions.

• Product Knowledge and services: Demonstrate in-depth knowledge of the company products offered and the sales/ credit processes for acquiring the leases to potential customers.

• Lead Generation: Identify and pursue new business opportunities through networking, community engagements, calling potential clients, attending industry events and conducting outreach activities to educate both the community and prospects about Tugende’s offerings

• Market Research:

  • Stay informed about market trends, competitor activities, and customer preferences in the assigned area and adjust sales strategies accordingly.

  • Together with the Marketing team, drive (or participate in) market research to carry out benchmarks and observations that position Tugende for better sales performance.

• Reporting:

  • Maintain accurate records of sales activities, customer interactions, and forecasts using CRM software.

  • Prepare and deliver regular sales reports and forecasts to the branch executives and senior management as and when required.

• Collaboration:

  • Coordinate with the branch executive, account managers and other branch staff to implement activities aimed at increasing demand for Tugende’s products and service

  • Collaborate with the marketing team to develop targeted strategies that resonate with potential clients in the community.

  • Engage the branch executive with specific needs which if addressed will boost sales.

• Manage a portfolio of assigned cases, ensuring that outstanding debts are recovered in a timely and professional manner.

• Issue demand notices to clients whose outstanding payments are overdue.

• Impound all assets assigned and report on progress in real-time.

• Provide regular reports and updates on the status of recovery cases.

• Timely liaison with both internal and external teams, such as legal or headquarters recovery teams, to facilitate debt recovery procedures and escalations

• Maintain accurate and timely records of communications Handle customer complaints or disputes effectively and professionally.

• Monitor payment plans to ensure adherence and take appropriate action in cases of non-payment in line with policy.

• Assess the client payment history and make appropriate recommendations on how to accelerate recovery Ensure compliance with set asset recovery procedures

• Strong communication, negotiation, and presentation skills

• Self-motivated with a positive, can-do attitude

• Ability to build rapport and establish trust with customers

• Can use Microsoft Office packages such as MS Word, MS Excel etcExcellent communication and interpersonal skills.

• Excellent communication and negotiation skills

• Knowledge of relevant debt recovery legislation and best practices.

• Strong communication skills, both written and verbal, with the ability to negotiate effectively.

• Ability to handle sensitive situations with tact and professionalism.

• Proficient in using MS Office or similar software.

• UACE equivalent and abovePrevious experience in sales, customer service, or a related field

• Experience in debt recovery, credit control, or a similar role is preferred