Vacancy title:
Supervisor E-Banking Operations

[Type: FULL_TIME, Industry: Finance, Category: Business Operations]

Jobs at:
Pride Bank Ltd

Deadline of this Job:
Thursday, July 17 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Tuesday, July 15 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The Supervisor E-Banking Operations will report to the Manager E-Banking Operations and will be based at Head Office. He/she will be accountable for the oversight and monitoring of e-banking transactions, daily reconciliation of e-banking and back-office accounts, effective management of float accounts, ensuring optimal efficiency and acceptable levels of uptime for all channel-related systems.

Specific responsibilities include:

• Responsible for effective controls within the E-Banking channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
• Supervise reconciliation processes in order to assess the strength of the controls and identify areas for improvement.
• Work with the Business Technology teams and other relevant functions to deliver customer awareness programs within the E-Banking channels to reduce incidents of frauds and forgeries.
• Coordinate with the units developing and integrating E-Banking delivery channels for Bank products and services in a way of testing and making sure that all the required back office modalities like transaction reporting and descriptions are accurate.
• Identify risk factors and establish frameworks to mitigate risk in the department making sure there is a faster mechanism in place to enable quick and early detection and escalation of issues when they arise.
• Responsible for accurate and timely preparation of regulatory and any other assigned reports.
• Monitor and report on activity of individual product under e-banking operations.
• Responsible for audit, risk and BOU findings/reports and helping resolve issues raised as well as ensuring no repeat findings.

Minimum academic qualifications, Experience & competences

• Bachelor’s Degree in any Discipline
• Experience in card and E-Banking business
• At least 4 years of banking experience with at least 2 years in E-Banking operations.
• Should possess interpersonal and communication skills.

Work Hours: 8

Experience in Months: 48

Level of Education: bachelor degree

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