Description

M-KOPA is hiring a Telesales Representative – Outbound to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets.

As a Telesales Representative, you will play a key role in driving sales growth by connecting with existing customers over the phone. You will effectively introduce and sell M-KOPA’s innovative products, achieving and exceeding sales targets while building strong and lasting customer relationships. Your contributions will directly support our mission of making essential products and services accessible to all.

About Us

At M-KOPA, we believe in empowering our customers through affordable and accessible financial solutions. In this role, you’ll develop a deep understanding of our products to help customers unlock new opportunities, driving financial inclusion and innovation in underserved communities.

Your work will go beyond sales—it will involve building meaningful customer connections, providing an exceptional experience, and fostering loyalty that drives repeat business. This is your opportunity to thrive in a dynamic, fast-paced environment and be part of a team committed to making a real impact.

You will report directly to the Telesales Team Lead.

Key Duties and Responsibilities:

• Sales Excellence: Drive sales growth by proactively introducing and selling additional M-KOPA products to existing customers. Implement effective sales techniques to achieve and exceed campaign conversion and sales goals.
• Customer Engagement: Build and maintain strong relationships with customers to foster loyalty. Handle inquiries, concerns, and objections professionally and promptly.
• Quality Standards: Maintain high call quality benchmarks by delivering accurate and complete information to customers.
• Productivity Goals: Meet expected talk time and call handling benchmarks while managing interactions efficiently to achieve daily and weekly targets.
• Feedback and Reporting: Maintain accurate records of customer interactions and provide regular feedback to the Telesales Team Lead on campaign progress.

Qualifications, Skills and Experience:

• Our ideal candidate is passionate about sales, customer engagement, and achieving targets. You will have:
• Qualifications: Bachelor’s degree/diploma in Business Management or a related field.
• Experience: At least 2+ years in a corporate environment, with experience in the BPO or call center industry preferred.

Skills:

• Strong verbal and written communication skills.
• Excellent presentation, coaching, and people skills.
• Result-oriented mindset with a focus on achieving and exceeding sales targets.
• High ethics and integrity in all customer interactions.

• Drive sales growth by proactively introducing and selling additional M-KOPA products to existing customers. Implement effective sales techniques to achieve and exceed campaign conversion and sales goals.
• Build and maintain strong relationships with customers to foster loyalty. Handle inquiries, concerns, and objections professionally and promptly.
• Maintain high call quality benchmarks by delivering accurate and complete information to customers.
• Meet expected talk time and call handling benchmarks while managing interactions efficiently to achieve daily and weekly targets.
• Maintain accurate records of customer interactions and provide regular feedback to the Telesales Team Lead on campaign progress.

• Strong verbal and written communication skills.
• Excellent presentation, coaching, and people skills.
• Result-oriented mindset with a focus on achieving and exceeding sales targets.
• High ethics and integrity in all customer interactions.

• Bachelor’s degree/diploma in Business Management or a related field.
• At least 2+ years in a corporate environment, with experience in the BPO or call center industry preferred.