POSITION: Telesales Officer (15 Vacancies)
COMPANY: Platinum Credit (U) Ltd
LOCATION: Bukoto, Kampala.

Job details:
To drive sales growth through telephone engagement, delivering exceptional customer experience and promoting the company’s financial products.

Key duties/responsibilities:

• Engage potential customers via phone to promote loan products and generate sales.
• Source referrals from existing customers to expand the client base.
• Provide efficient after-sales follow up to ensure customer satisfaction and retention.
• Maintain high standards of customer service throughout the sales cycle.
• Support onboarding of new customers, ensuring a smooth and welcoming experience.
• Contribute to customer retention efforts by addressing inquiries and resolving concerns promptly.
• Meet and exceed individual sales targets and performance metrics.

Required Qualifications and Work Experience:

• Minimum of a Diploma in Sales, Marketing, or a Business-related field from a recognized institution.
• Demonstrated ability to close sales.
• Proven ability to handle and resolve customer complaints.
• At least 6 months of hands-on experience in Telesales, customer service, or a related role.
• Residing in or near Bukoto, Kampala

Other attributes

• Excellent verbal and written communication skills.
• Good computer and database skills
• Strong persuasion and negotiation abilities.

• Engage potential customers via phone to promote loan products and generate sales.
• Source referrals from existing customers to expand the client base.
• Provide efficient after-sales follow up to ensure customer satisfaction and retention.
• Maintain high standards of customer service throughout the sales cycle.
• Support onboarding of new customers, ensuring a smooth and welcoming experience.
• Contribute to customer retention efforts by addressing inquiries and resolving concerns promptly.
• Meet and exceed individual sales targets and performance metrics.

• Demonstrated ability to close sales.
• Proven ability to handle and resolve customer complaints.
• Excellent verbal and written communication skills.
• Good computer and database skills
• Strong persuasion and negotiation abilities.

• Minimum of a Diploma in Sales, Marketing, or a Business-related field from a recognized institution.
• At least 6 months of hands-on experience in Telesales, customer service, or a related role.
• Residing in or near Bukoto, Kampala