2 Information Technology Officer Trainees
2025-05-19T06:45:59+00:00
The office of the Auditor General
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_1200/logo/government.png
https://www.oag.go.ug/
FULL_TIME
Kampala
Kampala
00256
Uganda
Public Administration, and Government
Computer & IT
2025-06-02T17:00:00+00:00
Uganda
8
MAIN PURPOSE OF THE JOB:
Undertake routine tasks relating to, configuration and reliable operation of computer systems to ensure uptime performance, resources and security of all computers managed to meet the needs of staff at OAG.
DUTIES AND RESPONSIBILITIES:
In Planning and Development
- Support supervisors in any tasks assigned in planning for the Directorate
IT Service Operations
- Assist in conducting staff training of IT processes and procedures such as login credentials, email use and passwords.
- Perform user support for all user complaints relating to computer-aided audit tools, computer applications and software.
- Administer the OAG LAN/WAN infrastructure components like printers, telecommunication services, CCTV access control, anti-virus and various end-user computer applications.
- Assist in performing safe custody of ICT infrastructure and handling ICT related incidents as escalated.
- Provide technical input, installation and recommendations in the acquisition of IT hardware and software systems.
- Support and be responsive to off-hours emergencies and activities that may occur at OAG premises.
- Support in performing periodic update and maintenance of OAG websites and guided by the Senior Public Relations Officer.
- Update IT inventory register for proper records according to OAG policy and guidelines.
- Assist in Preparation of a quarterly maintenance schedule and report for all end user IT equipment with OAG IT infrastructure.
- Perform routine troubleshooting of network and user problems and operations of the service desk of OAG staff.
- Collect and register staff information, manage ID registration, configure ID cards liaising with the HR department.
- Configure users and manage access list and registration.
- Assist in developing digital content for digital TVs and signage.
IT Support
- Assist in offering first-line support for IT issues, including infrastructure, systems and security on the Service Desk Platform
- Escalate issues and coordinate with other IT teams to resolve complex problems
Staff Performance Management and Capacity Building Ensure compliance with performance management guidelines
Reporting
- Draft regular performance and compliance reports as assigned.
KEY PERFORMANCE INDICATORS:,
- Percentage of planned activities implemented (projects completion time)
- Risk and compliance rating (IT security, Standards-ISO certification, Regulations,
- NITA-U Compliance rating)
- IT innovation score
- Project Success Rate
- Directorate culture assessment rating.
- Stakeholder satisfaction score (availability, quality, timeliness, functionality, complaints resolution)
- Service level agreement score (availability, quality, timeliness, functionality, complaints resolution, down-time)
- Input -output ratio
DUTIES AND RESPONSIBILITIES: In Planning and Development Support supervisors in any tasks assigned in planning for the Directorate IT Service Operations Assist in conducting staff training of IT processes and procedures such as login credentials, email use and passwords. Perform user support for all user complaints relating to computer-aided audit tools, computer applications and software. Administer the OAG LAN/WAN infrastructure components like printers, telecommunication services, CCTV access control, anti-virus and various end-user computer applications. Assist in performing safe custody of ICT infrastructure and handling ICT related incidents as escalated. Provide technical input, installation and recommendations in the acquisition of IT hardware and software systems. Support and be responsive to off-hours emergencies and activities that may occur at OAG premises. Support in performing periodic update and maintenance of OAG websites and guided by the Senior Public Relations Officer. Update IT inventory register for proper records according to OAG policy and guidelines. Assist in Preparation of a quarterly maintenance schedule and report for all end user IT equipment with OAG IT infrastructure. Perform routine troubleshooting of network and user problems and operations of the service desk of OAG staff. Collect and register staff information, manage ID registration, configure ID cards liaising with the HR department. Configure users and manage access list and registration. Assist in developing digital content for digital TVs and signage. IT Support Assist in offering first-line support for IT issues, including infrastructure, systems and security on the Service Desk Platform Escalate issues and coordinate with other IT teams to resolve complex problems Staff Performance Management and Capacity Building Ensure compliance with performance management guidelines Reporting Draft regular performance and compliance reports as assigned.
No Requirements
JOB-682ad3a7e75f0
Vacancy title:
2 Information Technology Officer Trainees
[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Computer & IT]
Jobs at:
The office of the Auditor General
Deadline of this Job:
Monday, June 2 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Monday, May 19 2025, Base Salary: Not Disclosed
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JOB DETAILS:
MAIN PURPOSE OF THE JOB:
Undertake routine tasks relating to, configuration and reliable operation of computer systems to ensure uptime performance, resources and security of all computers managed to meet the needs of staff at OAG.
DUTIES AND RESPONSIBILITIES:
In Planning and Development
- Support supervisors in any tasks assigned in planning for the Directorate
IT Service Operations
- Assist in conducting staff training of IT processes and procedures such as login credentials, email use and passwords.
- Perform user support for all user complaints relating to computer-aided audit tools, computer applications and software.
- Administer the OAG LAN/WAN infrastructure components like printers, telecommunication services, CCTV access control, anti-virus and various end-user computer applications.
- Assist in performing safe custody of ICT infrastructure and handling ICT related incidents as escalated.
- Provide technical input, installation and recommendations in the acquisition of IT hardware and software systems.
- Support and be responsive to off-hours emergencies and activities that may occur at OAG premises.
- Support in performing periodic update and maintenance of OAG websites and guided by the Senior Public Relations Officer.
- Update IT inventory register for proper records according to OAG policy and guidelines.
- Assist in Preparation of a quarterly maintenance schedule and report for all end user IT equipment with OAG IT infrastructure.
- Perform routine troubleshooting of network and user problems and operations of the service desk of OAG staff.
- Collect and register staff information, manage ID registration, configure ID cards liaising with the HR department.
- Configure users and manage access list and registration.
- Assist in developing digital content for digital TVs and signage.
IT Support
- Assist in offering first-line support for IT issues, including infrastructure, systems and security on the Service Desk Platform
- Escalate issues and coordinate with other IT teams to resolve complex problems
Staff Performance Management and Capacity Building Ensure compliance with performance management guidelines
Reporting
- Draft regular performance and compliance reports as assigned.
KEY PERFORMANCE INDICATORS:,
- Percentage of planned activities implemented (projects completion time)
- Risk and compliance rating (IT security, Standards-ISO certification, Regulations,
- NITA-U Compliance rating)
- IT innovation score
- Project Success Rate
- Directorate culture assessment rating.
- Stakeholder satisfaction score (availability, quality, timeliness, functionality, complaints resolution)
- Service level agreement score (availability, quality, timeliness, functionality, complaints resolution, down-time)
- Input -output ratio
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
Job application procedure
Interested and eligible persons who meet the requirements are invited to submit their applications physically not later than Monday 2 June 2025 at 5:00Pm. Please note that Late Submissions will not be accepted.
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