Job Summary

To ensure brand presence through relationship building at Trader Outlets, inclusive of trader education. Further, to ensure order collection and product delivery to customers.

Responsibilities

Administration

• Carry out daily reporting on HHT and across KPIs, driving look of success
• Collect and share insights, opportunities, competitor activity and monitor visibility of product flow
• Complete reports timeously
• Manage assets and equipment
• Complete necessary documentation when required

Execution of Promotional Activity

• Communicate promotional activities to store owners
• Negotiate POS material with store owners/managers
• Ensure promotional activities are implemented, maintained and reported on
• Provide feedback to relevant stakeholders
• Monitor competitors’ new innovations
• Ensure all in-store staff understand mechanics of promotion and provide feedback to Supervisor
• Maintain build-up of promotional events and displays as required
• Manage ad-hoc promotional activities
• Oversee POS installation, placement and replenishment at Trader outlets
• Generate orders and ensure targets are achieved
• Adherence to Personal journey plan (PJP)

Call Cycle Support

• Identify call cycles and ensure implementation thereof
• Administer and complete according to requirements
• Inform Supervisor of cycle and ensure suitable

Call Cycle Compliance and KPI achievement

Customer Service and Satisfaction

• Gather feedback from customer complaints, queries and requests and ensure resolution
• Communicate and upkeep knowledge of promotions /product knowledge to provide advice on use of products
• Build and maintain strong working relationships

Education & Training

Education

• Diploma

Experience

• Minimum Experience: 1 – 2 years telecommunications sales and marketing

Knowledge, Skills & Abilities

• Customer service skills
• Time management skills Planning and organising skills
• Communication skills (verbal & written) Attention to detail

Key Competencies

• Phone capacity of 128 GB ROM and RAM between 4G & 6GB
• Organisational commitment Teamwork & collaboration
• Relationship building
• Agility
• Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence
• Analysis & problem-solving Sales orientation
• Quality & detail excellence Communication

• Carry out daily reporting on HHT and across KPIs, driving look of success
• Collect and share insights, opportunities, competitor activity and monitor visibility of product flow
• Complete reports timeously
• Manage assets and equipment
• Complete necessary documentation when required
• Communicate promotional activities to store owners
• Negotiate POS material with store owners/managers
• Ensure promotional activities are implemented, maintained and reported on
• Provide feedback to relevant stakeholders
• Monitor competitors’ new innovations
• Ensure all in-store staff understand mechanics of promotion and provide feedback to Supervisor
• Maintain build-up of promotional events and displays as required
• Manage ad-hoc promotional activities
• Oversee POS installation, placement and replenishment at Trader outlets
• Generate orders and ensure targets are achieved
• Adherence to Personal journey plan (PJP)
• Identify call cycles and ensure implementation thereof
• Administer and complete according to requirements
• Inform Supervisor of cycle and ensure suitable
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Communicate and upkeep knowledge of promotions /product knowledge to provide advice on use of products
• Build and maintain strong working relationships

• Customer service skills
• Time management skills
• Planning and organising skills
• Communication skills (verbal & written)
• Attention to detail
• Phone capacity of 128 GB ROM and RAM between 4G & 6GB
• Organisational commitment
• Teamwork & collaboration
• Relationship building
• Agility
• Performance and results driven
• Continuous growth & improvement
• Resilience & stress management
• Service Excellence
• Analysis & problem-solving
• Sales orientation
• Quality & detail excellence
• Communication

• Diploma