Description

Aldelia is hiring an Accounts Receivable Specialist responsible for managing the financial processing of customer accounts, from invoicing to collections.

CORE IMPACT

Financial Processing: Ultimate owner of the end-to-end client accounts receivable process from the point of campaign close out, checking invoicing, and collecting.

Client Service: Serve as a trusted partner to our valued clients and put the client at the heart of every encounter, offering a user-centered approach to invoicing and collections.

Financial Stability: Manage the accounts receivable process, end to end. Work with clients and business unit leaders to collect payments and offer sustainable financial solutions where there are delays. Observe legal, market and financial compliance at every touch point.

CORE RESPONSIBILITIES

Invoicing and Collections: Create and dispatch invoices with precision and timeliness. Review and update billing procedures to enhance effectiveness and compliance with client requirements. Manage effective collections strategies to minimize delinquencies and optimize cash flow.

Client Service: Stay on top of client accounts. Communicate with customers regularly and keep them updated of any outstanding debts and work with them to close payments and resolve payment issues. Negotiate payment plans and settlements with customers when necessary.

Reporting: Analyse sales reports and track monthly sales. Check hygiene report to track and manage unbilled plans. Keep finance lead and broader finance team updated on billing, collections and overall performance. Address and resolve issues related to billing errors, disputes, and discrepancies. Implement preventive measures to minimize future billing issues.

Compliance: Ensure internal billing protocols have been followed before initiating the invoices to clients. Maintain fulfilment of client policies and their billing requirements and uphold consistent compliance with relevant laws and regulations governing billing practices.

Risk Management: Address and resolve issues related to billing errors, disputes, and discrepancies. Implement preventive measures to minimize future billing issues. Address and resolve issues related to collections disputes and discrepancies. Implement preventive measures to minimize future collections challenges.

Process Optimization: Optimize invoicing and collections systems and processes to enhance efficiency and accuracy in business unit and for broader organisation. Stay informed about industry best practices and recommend improvements to workflows.

Platform Expert: Have a robust understanding of internal billing tools and finance software. Utilize billing software and systems to automate processes and improve accuracy. Collaborate with IT to implement and maintain billing systems.

OPERATIONAL EXCELLENCE

• Professional working proficiency in English (essential) and local language (advantageous).
• Communicate timeously (calls, emails, texts, calendar invites).
• Demonstrate a keen eye for detail, prioritize and deliver work on time or requests input timeously.

SUBJECT MATTER EXPERT

• Financial and client-service specialist that understands financial collection processes end to end.
• Robust technical understanding of how financial platforms operate. Knowledge of the business unit’s operating currency, local market tax laws, supplier agreements, purchase order processes and overall cash flow requirements.
• Display cross-cultural awareness and regularly collaborate with in-market expert to drive best outcomes for client.

RELATIONSHIP BUILDING AND INFLUENCE

• Put the client experience at the heart of every encounter and proactively foster ‘Client Delight’. Understand client objectives and offer market and platform insights that reinforces client trust.
• View Account leads as strategic partners in delivering excellent client service. Keep account lead abreast of payment follow ups and arising billing & payment collection challenges.
• Be respectful to all colleagues. Cultivate constructive working relationships. Positively engage and collaborate with internal community members.
• Actively participate in group conversations, using correct tone, grammar and spelling when communicating.
• Use the appropriate channels to escalate and address stakeholder concerns timeously.

COMMERCIAL ACUMEN

• Display commercial acumen. Able to make recommendations for effective collections and successfully mitigate financial risks.
• Responsible for business unit budget. Ensure campaign and project close out, adhering to internal billing protocol by meeting deadlines and identifying and report issues timeously.
• Can skillfully negotiate in tough situations with internal and external groups.

INNOVATION

• Think creatively. Synthesize information from various sources and disciplines. Develop new insights and innovative solutions.
• See problem as opportunities for innovation and approach challenges with a solutions mindset.
• Able to interpret data and display sound data-driven decision quality.

PERSONAL MASTERY

• Can thrive in a fast-paced media environment.
• Ability to use Excel functions with ease.
• Curiously develop awareness of strengths, weaknesses and emotions. Receive and implement feedback well. Agile and eager to grow.
• Clearly understand role impact and core responsibilities, what success looks like and strive for excellence in all spheres.
• Shows determination. Sets challenging goals and persists in the face of setbacks.
• Takes accountability for work and actions. Owns mistakes and deals with issues when necessary.
• Adapts to changing circumstances and new information with flexibility and resilience.

• Create and dispatch invoices with precision and timeliness.
• Review and update billing procedures to enhance effectiveness and compliance with client requirements.
• Manage effective collections strategies to minimize delinquencies and optimize cash flow.
• Stay on top of client accounts.
• Communicate with customers regularly and keep them updated of any outstanding debts and work with them to close payments and resolve payment issues.
• Negotiate payment plans and settlements with customers when necessary.
• Analyse sales reports and track monthly sales.
• Check hygiene report to track and manage unbilled plans.
• Keep finance lead and broader finance team updated on billing, collections and overall performance.
• Address and resolve issues related to billing errors, disputes, and discrepancies.
• Implement preventive measures to minimize future billing issues.
• Ensure internal billing protocols have been followed before initiating the invoices to clients.
• Maintain fulfilment of client policies and their billing requirements and uphold consistent compliance with relevant laws and regulations governing billing practices.
• Address and resolve issues related to collections disputes and discrepancies.
• Implement preventive measures to minimize future collections challenges.
• Optimize invoicing and collections systems and processes to enhance efficiency and accuracy in business unit and for broader organisation.
• Stay informed about industry best practices and recommend improvements to workflows.
• Have a robust understanding of internal billing tools and finance software.
• Utilize billing software and systems to automate processes and improve accuracy.
• Collaborate with IT to implement and maintain billing systems.
• Communicate timeously (calls, emails, texts, calendar invites).
• Display commercial acumen.
• Make recommendations for effective collections and successfully mitigate financial risks.
• Ensure campaign and project close out, adhering to internal billing protocol by meeting deadlines and identifying and report issues timeously.
• Skillfully negotiate in tough situations with internal and external groups.
• Think creatively.
• Synthesize information from various sources and disciplines.
• Develop new insights and innovative solutions.
• See problem as opportunities for innovation and approach challenges with a solutions mindset.
• Interpret data and display sound data-driven decision quality.
• Thrive in a fast-paced media environment.
• Use Excel functions with ease.
• Develop awareness of strengths, weaknesses and emotions.
• Receive and implement feedback well.
• Be agile and eager to grow.
• Clearly understand role impact and core responsibilities, what success looks like and strive for excellence in all spheres.
• Show determination.
• Set challenging goals and persist in the face of setbacks.
• Take accountability for work and actions.
• Own mistakes and deal with issues when necessary.
• Adapt to changing circumstances and new information with flexibility and resilience.

• English (essential)
• Local language (advantageous)
• Communication (calls, emails, texts, calendar invites)
• Attention to detail
• Prioritization
• Time management
• Financial collection processes
• Financial platforms operation
• Cross-cultural awareness
• Collaboration
• Client relationship management
• Negotiation
• Problem-solving
• Data analysis
• Excel functions
• Feedback implementation
• Adaptability
• Resilience

• Degree in Accounting/Finance, or an equivalent qualification.