Description

Purpose of this Role

Drive business growth through customer acquisition, relationship management, sales coordination, and effective execution of the customer sales cycle, from prospecting to project handover, while ensuring adherence to established Sales SLAs and company processes.

Key Responsibilities

Sales & Business Development

• Identify and pursue new business opportunities within assigned regions and market segments.
• Maintain strong relationships with existing and prospective clients.
• Conduct client visits, product presentations, demonstrations, and consultations.
• Prepare and submit weekly sales pipeline updates.
• Support achievement of departmental sales targets.

Quotation & Sales Coordination

• Receive customer requirements and initiate quotation requests.
• Review quotation details with clients before submission.
• Coordinate with the Sales Administrator to process quotations.
• Follow up on quotation approvals and customer feedback.
• Ensure customer orders are processed within defined SLA timelines.

Project & Operational Coordination

• Prepare and distribute pre-installation sheets to relevant departments.
• Coordinate project initiation and handover processes.
• Follow up on installation and deinstallation schedules.
• Ensure project documentation and RACI records are completed within required timelines.

Client Relationship Management

• Maintain customer communication throughout the sales cycle.
• Manage customer relationship schedules and follow-ups.
• Maintain tracking schedules for assigned accounts.
• Escalate customer concerns and operational delays where necessary.

Reporting & Compliance

• Maintain accurate sales activity records.
• Ensure adherence to company processes, policies, and Sales SOPs.
• Participate in departmental meetings and operational reviews.
• Support SLA tracking and escalation processes.

Key Performance Indicators (KPIs)

• Sales Target Achievement: 100% attainment of assigned targets.
• Quotation Turnaround: ≥ 95% issued within SLA timelines.
• Customer Response Time: ≥ 95% of customer enquiries responded to within agreed timelines.
• Customer Retention: Maintain assigned customer relationships through effective follow-up and support.
• Documentation Completion: 100% timely preparation of pre-installation and project documents.
• Pipeline Reporting Accuracy: ≥ 98% accuracy in weekly sales reports.
• Order Processing: 100% compliance with order processing timelines.

Key Deliverables

• New business opportunities and customer acquisitions.
• Timely quotations and sales follow-ups.
• Accurate sales pipeline reports.
• Completed pre-installation and project handover documentation.
• Strong customer relationships and account management.
• Timely escalation and resolution of customer concerns.

Key Working Relationships

• Sales & Marketing Manager.
• Sales Administrator.
• Customer Success Team.
• Technical Team.
• Control Room Team.
• Finance Team.
• Existing and prospective customers.

Focus Level

Business development, customer relationship management, sales coordination, operational follow-up, and achievement of sales targets.

QUALIFICATIONS & SKILLS

• Diploma or Degree in Sales, Marketing, Business Administration, or a related field.
• Experience in sales, business development, account management, or customer engagement.
• Strong communication, presentation, and negotiation skills.
• Good customer relationship management abilities.
• Good organisational and coordination skills.
• Basic understanding of ERP systems and reporting tools.
• Strong problem-solving and follow-up skills.
• Customer-focused and results-oriented mindset.
• Accountability and ownership.
• Experience in fleet management, telematics, IoT, automotive technology, or related technology products will be an added advantage.

• Identify and pursue new business opportunities within assigned regions and market segments.
• Maintain strong relationships with existing and prospective clients.
• Conduct client visits, product presentations, demonstrations, and consultations.
• Prepare and submit weekly sales pipeline updates.
• Support achievement of departmental sales targets.
• Receive customer requirements and initiate quotation requests.
• Review quotation details with clients before submission.
• Coordinate with the Sales Administrator to process quotations.
• Follow up on quotation approvals and customer feedback.
• Ensure customer orders are processed within defined SLA timelines.
• Prepare and distribute pre-installation sheets to relevant departments.
• Coordinate project initiation and handover processes.
• Follow up on installation and deinstallation schedules.
• Ensure project documentation and RACI records are completed within required timelines.
• Maintain customer communication throughout the sales cycle.
• Manage customer relationship schedules and follow-ups.
• Maintain tracking schedules for assigned accounts.
• Escalate customer concerns and operational delays where necessary.
• Maintain accurate sales activity records.
• Ensure adherence to company processes, policies, and Sales SOPs.
• Participate in departmental meetings and operational reviews.
• Support SLA tracking and escalation processes.

• Strong communication, presentation, and negotiation skills.
• Good customer relationship management abilities.
• Good organisational and coordination skills.
• Basic understanding of ERP systems and reporting tools.
• Strong problem-solving and follow-up skills.
• Customer-focused and results-oriented mindset.
• Accountability and ownership.

• Diploma or Degree in Sales, Marketing, Business Administration, or a related field.
• Experience in sales, business development, account management, or customer engagement.
• Experience in fleet management, telematics, IoT, automotive technology, or related technology products will be an added advantage.