Job Purpose:

To oversee the daily operations of a high-volume Chicken Tonight branch. The role focuses on driving sales, controlling costs, maintaining QSC (Quality, Service, Cleanliness) standards, and leading a team of 20–50 staff members.

Key Responsibilities:

Operations Management: Oversee opening/closing procedures, cash handling, and stock control. Ensure the kitchen and service areas comply with food safety and hygiene regulations.

Sales & Profitability: Meet monthly sales targets and control food/ labour costs. Implement local marketing initiatives to boost traffic.

Customer Service: Handle customer complaints and ensure a "legendary" service experience. Maintain high customer satisfaction scores.

Team Leadership: Recruit, train, and schedule staff. Conduct performance reviews and disciplinary actions.

Reporting: Prepare daily sales reports, stock variance reports, and incident reports for senior management.

Qualifications & Experience:

• Bachelor’s degree in Hospitality, Business Admin, or related field.
• 3–5 years of experience in QSR (Quick Service Restaurant) management.
• Strong understanding of stock-taking and POS systems.

Key Competencies:

• Profit & Loss accountability
• Crisis management
• High-pressure decision making

• Oversee opening/closing procedures, cash handling, and stock control.
• Ensure the kitchen and service areas comply with food safety and hygiene regulations.
• Meet monthly sales targets and control food/ labour costs.
• Implement local marketing initiatives to boost traffic.
• Handle customer complaints and ensure a "legendary" service experience.
• Maintain high customer satisfaction scores.
• Recruit, train, and schedule staff.
• Conduct performance reviews and disciplinary actions.
• Prepare daily sales reports, stock variance reports, and incident reports for senior management.

• Strong understanding of stock-taking and POS systems
• Profit & Loss accountability
• Crisis management
• High-pressure decision making

• Bachelor’s degree in Hospitality, Business Admin, or related field.
• 3–5 years of experience in QSR (Quick Service Restaurant) management.